Front Desk & Operations Assistant

Job Overview

Visionary Barbershop is looking for a friendly, dependable, and organized Front Desk & Shop Operations Assistant to help keep our shop running smoothly. You’ll welcome clients, manage appointments and payments, support our barbers, and keep daily tasks on track.

The ideal candidate takes initiative, stays calm during busy periods, and is comfortable handling day-to-day responsibilities independently when the owner is away.

Duties and Responsibilities

-Welcome clients and create a positive, professional first impression.

-Answer phone calls and customer messages, provide service information, and manage bookings.

-Coordinate appointments, walk-ins, and wait times with the barber team.

-Process payments accurately using Square and assist with daily cash reconciliation.

-Handle routine customer questions and concerns, following shop policies and escalating issues when needed.

-Keep the reception, waiting area, and shared spaces clean and organized.

-Help with towels, laundry, restocking, and other daily shop tasks.

-Monitor supplies and retail inventory, and communicate purchasing needs.

-Encourage rebooking and help clients with product purchases.

-Follow opening and closing procedures as scheduled.

-Support basic administrative tasks and keep the owner informed of important updates.

Requirements

-Strong customer service and communication skills.

-Excellent organization, attention to detail, and ability to prioritize during busy periods.

-Reliable, punctual, and comfortable working independently and as part of a team.

-A proactive approach to noticing what needs doing and following through.

-Confidence using phones, computers, booking systems, and payment terminals.

-Comfortable handling payments and confidential customer information responsibly.

-Previous experience in reception, customer service, retail, hospitality, or a salon/barbershop is preferred.

-Experience with Square or similar booking and payment software is an asset.

-Ability to reliably commute to our White Rock location.

If you enjoy working with people and take pride in keeping things organized, we’d love to hear from you. Please apply with your résumé and availability.

Thank you for your interest in joining Visionary Barbershop, we look forward to meeting you!

Pay: $18.25 per hour

Expected hours: 16.0 – 24.0 per week

Benefits:

• Casual dress

Work Location: In person