Front Desk & Operations Assistant

Front Desk & Operations Assistant

Location: Orchard, Singapore
Employment Type: 12-month renewable contract
Salary: $2,800/month during probation; $2,900/month upon confirmation
Probation: Minimum 3 months

We are looking for a reliable, organised and customer-focused assistant to support the daily front-desk and operational needs of a boutique skin and wellness practice.

This is a non-medical role. No nursing, treatment or medical knowledge is required. Training will be provided.

What You Will Do

• Welcome and assist customers throughout their visit.
• Handle WhatsApp, telephone and general enquiries.
• Schedule, confirm and manage appointments.
• Process payments and assist with cashiering.
• Maintain customer records and basic administrative information.
• Use digital booking and record systems.
• Escort and chaperone customers when required.
• Prepare and reset treatment rooms.
• Assist with basic sanitisation, and general organisation.
• Monitor supplies and assist with inventory.
• Support simple smartphone filming or content tasks when required.

No treatments or medical procedures are involved.

Who We Are Looking For

• GCE N/O-Level, ITE or equivalent preferred.
• Previous work experience preferred.
• Experience in customer service, retail, hospitality, reception, beauty/wellness or administration is an advantage.
• Able to communicate clearly in English and Mandarin to assist customers.
• Comfortable using WhatsApp, smartphones and basic computer applications.
• Organised, punctual and dependable.
• Able to follow instructions and established procedures carefully.
• Comfortable performing both customer-facing and practical day-to-day duties.

A diploma or university degree is not required.

Working Hours

• Monday, Wednesday & Friday: 10:00 am – 6:30 pm
• Tuesday & Thursday: 12:00 pm – 8:30 pm
• Saturday: 9:00 am – 3:30 pm
• Sunday & Public Holidays: Closed

Meal breaks apply during working days.

Contract & Growth

This position is offered on a 12-month renewable contract with a minimum 3-month probation period. Probation may be extended where additional time is needed to assess performance, suitability or training progress.

As the company grows, employees who demonstrate strong performance or particular strengths may be considered for expanded responsibilities, different roles or salary progression aligned with their abilities and interests.

Pay: $2,800.00 - $2,900.00 per month

Benefits:

• Employee discount

Work Location: In person