Front Desk & Retail Associate

About Bark & Bone

At Bark & Bone, we are passionate about elevating the well-being of every dog through exceptional grooming services, wholesome nutrition, and outstanding customer experiences. We are a trusted partner to pet owners, a passionate advocate for dogs' health and happiness, and a vital part of our community. Join our team to help us deliver on our mission with excellence, integrity, and a commitment to continuous improvement.

Job Overview

We are seeking a dedicated and enthusiastic Front Desk & Retail Associate to join our team at Bark & Bone. This role is the face of our grooming salon and pet food store, providing exceptional customer service, managing appointments, handling cashier duties, and ensuring a welcoming environment for both clients and their pets.

This is a weekend-inclusive schedule that includes every Sunday, so please review the schedule section before applying. If you are passionate about dogs, thrive in a dynamic environment, and are committed to delivering outstanding service, we want you on our team!

Key Responsibilities

Customer Service Excellence: Greet clients with warmth and professionalism, creating a welcoming atmosphere for pet owners and their dogs.

Appointment Management: Efficiently schedule, manage, and coordinate grooming appointments, ensuring smooth check-in and check-out processes for dogs.

Phone and Messaging: Answer incoming calls and client messages promptly, handle rescheduling requests, and follow up on confirmations and cancellations so the salon schedule stays full and accurate.

Client Engagement: Engage clients in informative discussions about grooming services and pet nutrition, recommending premium pet food products tailored to their pets' needs.

Pet Interaction: Handle dogs of all sizes and temperaments with care and confidence during drop-offs and pickups, prioritizing their comfort and safety.

Cashier Duties: Process transactions accurately, handle returns and exchanges per company policies, and help clients find the products and services that best fit their dog.

Store Maintenance: Maintain a clean, organized, and inviting sales floor, including restocking shelves, merchandising products, and receiving inventory orders.

Team Collaboration: Work closely with the grooming team to ensure seamless service delivery and a cohesive customer experience.

Continuous Learning: Stay informed about pet nutrition trends and grooming best practices through ongoing training and development.

Problem Solving: Address client inquiries and resolve service issues with professionalism, urgency, and transparency, in line with our "No Gossip, Only Solutions" value.

Qualifications

• Passion for animals and a genuine commitment to their well-being.
• Strong customer service skills with a friendly, professional, and approachable demeanor.
• Ability to handle dogs of varying sizes and temperaments with confidence and care.
• Excellent communication and interpersonal skills to engage clients effectively.
• Strong organizational skills and attention to detail for managing appointments and inventory.
• Comfort with scheduling and point-of-sale software, or a willingness to learn quickly.
• Ability to work independently while contributing to a collaborative team environment.
• Critical thinking and problem-solving skills to address client needs and operational challenges.
• Availability to work every Sunday and alternating Saturdays.
• Prior retail, customer service, or pet-related experience is a plus but not required.

Schedule

• Full-time, 5 days per week.
• Every Sunday, plus alternating Saturdays.

Benefits

• Competitive pay: $18.00 to $20.00 per hour.
• Employee discount on grooming services and pet food products.
• Paid time off.
• Supportive, team-oriented culture aligned with our mission and values.
• Opportunities for career growth and continuous learning.

Work Environment

• Fast-paced, dynamic retail and grooming salon environment.
• Frequent interaction with clients and their pets.
• Physical demands include standing for extended periods, lifting up to 40 pounds (such as pet food bags), and handling dogs during check-in and check-out.

Location

Bark & Bone West Carmel 9860 N. Michigan Rd, Suite A Carmel, IN 46032

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Paid time off

Application Question(s):

• What does superior Customer Experience mean to you?

Work Location: In person