Front Desk Assistant

We are looking for personable and service-oriented Front Desk Assistants to be the face of our sports facility. As the first point of contact for our customers, you will be responsible for delivering a warm welcome, handling bookings and payments efficiently, and ensuring a smooth and positive experience for every visitor.

Key Responsibilities:

• Welcome customers and attend to incoming calls in a prompt, courteous, and professional manner.
• Process facility bookings and payment transactions accurately, issuing receipts as required.
• Advise customers on facility services, schedules, and pricing.
• Attend to customer enquiries and complaints professionally, escalating matters where necessary.
• Maintain accurate booking records and daily transaction logs via the front desk system.
• Provide general front-of-house and administrative support as assigned by management.

Required Qualifications and Skills:

• SPM, Diploma, or equivalent.
• Confident and courteous communicator with strong interpersonal skills and a genuine customer-service mindset.
• Competent in the use of computer systems, including point-of-sale or booking software.
• Trustworthy and accurate in handling cash and payment transactions.
• Prior experience in customer service, hospitality, or a sports or recreational facility is an advantage.
• Willing to work on a shift basis, including weekends and public holidays.

What can you expect when you join us?

You can enjoy

• Attractive bonus tie with your performance.
• 12 days / 16 days of Annual Leave per year.
• 18 Public Holidays (as gazette by Johor state government).
• Medical and dental benefits.
• Insurance coverage: Hospitalization & Personal Accident
• Annual increment.
• Staff discount for Sport & Recreation facilities/membership
• Working Hours: Shift 1: 8.00 am – 4.00 pm / Shift 2: 3.00 pm – 11.00 pm

We invite service-minded individuals to be part of our growing team, supporting a dynamic and health-focused environment.