Front Desk Assistant

Lloyd Management is seeking self-motivated, friendly and responsible Front Desk associates for 24/7 coverage at an affordable housing community in St. Peter, MN. As part of a team, this position will focus on monitoring the building to ensure a safe and secure environment for residents. In addition to monitoring the building, this individual will interact with residents, respond to emergencies, answer the phone, and assist with property needs such as cleaning, shoveling, paperwork, and other tasks as assigned by the Property Manager.

IMPORTANT: Eligible applicants must have prior experience, training or coursework in one of the following or related areas: substance abuse, mental health, disability services; human services; homelessness; domestic violence; child or family services; property management; public safety, criminal justice or probation; nursing; PCA; case management; peer support; direct care; or similar.

Main Job Tasks & Responsibilities

• Maintain a safe and secure environment by conducting routine walks of the property
• Function as the first point of contact with tenants, guests, suppliers, and others
• Establish and enhance positive relationships with tenants, co-workers, and others
• Resolve issues of controversy that may arise and enforce tenant rules and policies
• Engage in daily interactions with tenants and team members that support housing stability
• Receive direction from property manager and follow through with assigned tasks
• Respond to building alarms, emergencies, and disturbances in an appropriate and timely manner
• Respond to and resolve issues of controversy that may arise between tenants and/or guests using Non-Violent Crisis Intervention Strategies
• Manage difficult issues by de-escalating potentially volatile situations and seeking additional help, including police assistance as needed
• Clean lobby and common areas of the building including vacant units as necessary
• Understand that this position demands twenty-four hour coverage and the supervisor reserves the right to schedule shifts as needed

Key Competencies

• Reliability - Regular attendance and punctuality
• Interpersonal skills (ability to communicate with residents)
• Basic computer skills
• Confidentiality
• Communication skills (written and verbal)
• Ability to work well with others
• Problem-solving skills
• Ability to enforce rules and policies

You must be able to successfully pass a criminal background check. If this sounds like the opportunity you've been looking for, apply today!