Front Desk Assistant

ABOUT US:

Sleepy Bear is one of Malaysia’s pioneering and fastest-growing vacation rental management companies. Since 2025, we’ve been helping property investors unlock value through renovation, unit styling, and full short-stay rental management. Our partners include prestige property developers and investors across Malaysia.

With a team of 40 and counting, we’re now entering a new chapter: rebranding, redesigning guest experiences, and elevating the lifestyle rental industry. Check us out at sleepybearpm.com.

THE PERFECT FIT :

• Assist guests on check-in and check-out
• Assist walk in guest in making bookings
• Answering and responding to guest/tenant enquiries on chat and calls
• Assisting guests and troubleshooting the issues they face during their stay
• Communicating with guests regarding check in, bookings related matter and etc
• Administration
• Rooms audit after housekeeping to ensure all rooms are ready for check-in.
• Ad-hoc tasks assigns by superior.

Requirements:

• Great communication, task organisation and problem solving skills
• Friendliness and patience with guests
• Strong attention to detail
• Ability to work independently and to take responsibility for tasks
• Quick response to mobile messages

Advantages:

• Experience in customer service/sales/telemarketing/frontdesk/receptionist
• Multilingual in Eng, Chinese & Bahasa

Working location & hours:

• Petaling Jaya
• 9 hrs shift with 1 hour break (between 10am-10pm)
• 6 working days, off day on weekday
• Expect busiest during weekends and public holidays

Job Types: Full-time, Permanent

Benefits:

• Opportunities for promotion
• Professional development