Front Desk Assistant

Job Overview

Hospitality Inn in Port Alberni is seeking a reliable, professional, and guest-focused Front Desk Assistant to join our team.

The Front Desk Assistant is responsible for assisting guests with reservations, check-ins and check-outs, responding to inquiries, processing payments, and supporting the day-to-day operation of the front desk. The successful candidate should have strong communication skills, attention to detail, and the ability to provide professional service in a busy hotel environment.

Experience

• Previous experience in a hotel front desk, hospitality, customer service, or guest-service role will be considered an asset.
• Previous experience with hotel reservation or Property Management System (PMS) software is an asset.
• Basic computer experience is required.
• Training on hotel procedures and systems will be provided as required.

Duties & Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Perform guest check-ins and check-outs accurately.
• Create, modify, and cancel room reservations.
• Answer telephone calls,Emails and respond to guest inquiries.
• Process cash, credit card, and other authorized payments accurately.
• Provide information regarding hotel services, amenities, policies, and the local area.
• Respond to guest requests, concerns, and complaints professionally and refer matters to management when necessary.
• Communicate with housekeeping regarding room status, early arrivals, special requests, and other guest requirements.
• Maintain accurate reservation and guest account information.
• Complete required front desk reports and shift documentation.
• Maintain a clean and organized front desk and lobby area.
• Follow hotel procedures regarding guest privacy, security, payments, and keys.
• Communicate important information to other shifts and management.
• Perform other related front desk duties as assigned.

Skills

• Ability to work flexible shifts, including mornings, evenings, weekends, and statutory holidays as required.
• Strong communication and interpersonal skills.
• Excellent customer-service skills.
• Professional and courteous attitude.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize responsibilities.
• Basic computer skills and ability to learn hotel PMS software.
• Ability to handle payments accurately.
• Ability to remain calm and professional when dealing with guest concerns.
• Reliable, punctual, and responsible.
• Ability to work independently and as part of a team.

Pay: $18.25-$19.00 per hour

Expected hours: 24.0 – 40.0 per week

Benefits:

• On-site parking

Work Location: In person