Sonesta Es Suites Featherstone Rd Auburn Hills

Guest Service Representative – Front Desk Associate
Sonesta ES Suites - 2050 Featherstone Rd Auburn Hills
Pay rate: 15.00
Open interviews daily 10 am to 5 pm or call to schedule an interview!
We are currently looking for people who want to work a universal role between 3-11 and 11-7 am as a front desk associate.
Benefits/ Perks:
<ul>
<li>Health, Dental, and Vision insurance</li>
<li>Employee discount</li>
<li>Professional development assistant</li>
<li>Paid time off for eligible team members</li>
<li>Holiday pay/paid holidays</li>
<li>Employee training</li>
<li>Opportunity for growth and promotional raises</li>
</ul>
Shifts and Schedule:
<ul>
<li>8 hour shifts</li>
<li>Full-time (36-40 hours weekly)</li>
<li>Part-time (20-30 hours weekly)</li>
<li>Weekends as needed/rotating weekends</li>
<li>Nights as needed</li>
<li>Morning shift ( 7 AM - 3 PM)</li>
<li>Afternoon shift ( 3 PM – 11 PM)</li>
<li>Holidays are a must</li>
</ul>
Qualifications:
<ul>
<li>Knowledge in PMS/OPERA System</li>
<li>Hotel experience</li>
<li>Guest Services</li>
<li>Computer Skills</li>
<li>High school diploma or GED</li>
<li>Front desk</li>
<li>Cash handling</li>
<li>Accounting</li>
<li>Time management</li>
<li>Microsoft Excel</li>
<li>Phone Etiquette Skills</li>
</ul>
Overview:
We pride ourselves on being an award-winning hotel built by a solid team! Our company culture has helped us bring innovation to the hotel industry. We have high values, standards, competitive wages, benefits, incentives, performance-based pay raises, and opportunities for growth. We are looking for talented individuals who have a genuine passion for people and the hospitality industry. We value our employee's desires and want them to succeed. Each member of our team is crucial to delivering above and beyond service and creating memorable moments for our guests.
We are seeking a dedicated Hotel Front Desk Representative to serve as our guests’ first point of contact and manage all aspects of their accommodation at a hospitality establishment to join our team. Customer-focused is a must as you are the face of our hotel, leaving both a first and last impression on all our guests. The ideal candidate must be able to maintain a professional appearance, attitude and have great hospitality values. Providing exceptional guest services experience is a must. Ultimately, you will help create a pleasant and memorable stay for our guests.
DUTIES AND RESPONSIBILITIES:
<ul>
<li>Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.</li>
<li>Greet every guest with a smile. Sincere smiles go miles!</li>
<li>Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.</li>
<li>Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, along with counting/securing assigned bank.</li>
<li>Responsible to maintain the security of cash, credit card transactions, and guest information.</li>
<li>May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, along with information updates on changes. Up-sell rooms where possible to maximize revenue.</li>
<li>Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.</li>
<li>Promote teamwork and quality service through daily communication along with coordination with other shifts/departmental management.</li>
<li>Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.</li>
<li>Issue, control, and release guest safe-deposit boxes.</li>
<li>Comply with federal, state and local laws regarding health, safety, and alcohol services.</li>
<li>Perform other duties as assigned.</li>
<li>Audits the daily guest ledger.</li>
<li>Handles all end-of-day accounting functions including posting daily room rates and room tax.</li>
<li>Ensures accuracy of all charges to guest folios.</li>
<li>Averages sum of revenues of all accounts receivable from food, room and other departments.</li>
<li>Acts as front desk clerk, checking guests in and out, booking reservations and resolving guest issues.</li>
<li>Make cash drops in accordance with proper cash handling procedures.</li>
<li>Organize and maintain front desk for proper appearance and preparation for next shift.</li>
<li>Monitors hotel security camera system.</li>
<li>Ensures that lobby is well-maintained, properly lit and with music at proper volume.</li>
<li>Work nights, weekends, and holidays as needed.</li>
<li>Any other duties as assigned.</li>
</ul>
EDUCATION AND EXPERIENCE
<ul>
<li>Minimum of 1 year in Accounting or Night Auditor role</li>
<li>Knowledge of PMS</li>
<li>High School Diploma/GED</li>
</ul>
KNOWLEDGE, SKILLS AND ABILITIES
<ul>
<li>Ability to communicate effectively verbally and in writing</li>
<li>Team player</li>
<li>Ability to exceed expectations of guests</li>
<li>Basic accounting/math skills</li>
<li>Must have a dependable, reliable vehicle</li>
<li>Able to maintain confidential information</li>
<li>Must live within 30 minutes of property</li>
</ul>
Management retains the right to add or to change the duties of the position at any time. Must be able to pass a pre-employment drug screen and applicable background checks related to the position.
Sonesta is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
<ul>
<li>Employee discount</li>
<li>Flexible schedule</li>
<li>Health insurance</li>
<li>Paid time off</li>
</ul>
Ability to Commute:
<ul>
<li>Auburn Hills, MI 48326 (Required)</li>
</ul>
Ability to Relocate:
<ul>
<li>Auburn Hills, MI 48326: Relocate before starting work (Required)</li>
</ul>
Work Location: In person

Front Desk Associate 3-11 pm - 11-7 / universal shift

Front Desk Associate 3-11 pm - 11-7 / universal shift

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