Front Desk Associate (3PM - 11PM)

Job Summary
As a Front Desk Agent, you will be the first point of contact for guests at our hotel, providing exceptional customer service and creating a welcoming atmosphere.

Duties

• Greet guests upon arrival and assist with check-in and check-out procedures
• Handle guest inquiries, requests, and complaints promptly and professionally
• Process reservations over the phone, in person, and online
• Maintain a clean and organized front desk area
• Assist with administrative tasks such as filing, data entry, and photocopying
• Collaborate with other hotel staff to ensure guest satisfaction

Skills

• Experience in hotel or resort settings is preferred
• Strong customer service skills with a focus on guest satisfaction
• Proficiency in phone etiquette and handling multiple phone lines
• Knowledge of front desk operations

Job Types: Full-time, Part-time

Pay: $15.00 per hour

Benefits:

• Flexible schedule

Work Location: In person