Front Desk Associate

Front Desk Assistant

Maa Crystal Dental / Crystal Dental Care
402 E Zavala St Suite 1
Crystal City, TX 78839

Position Overview

Maa Crystal Dental / Crystal Dental Care is seeking a friendly, organized, and dependable Front Desk Assistant to join our dental team. The Front Desk Assistant plays a vital role in creating a welcoming experience for patients while ensuring smooth daily operations of the office. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced healthcare environment.

Key Responsibilities

Patient Reception & Customer Service

• Greet patients warmly and professionally upon arrival
• Check patients in and verify personal and insurance information
• Ensure patient forms and medical history are updated
• Provide excellent customer service and address patient inquiries

Scheduling & Phone Management

• Answer incoming phone calls professionally and promptly
• Schedule and confirm patient appointments
• Manage appointment reminders and follow-ups
• Maintain an organized and efficient daily schedule
• Respond to patient messages and appointment requests

Insurance & Administrative Support

• Verify dental insurance eligibility and benefits
• Collect copays, balances, and process payments
• Assist with treatment plan presentations when needed
• Maintain accurate patient records in the practice management system
• Coordinate with clinical staff to ensure smooth patient flow

Office Organization

• Keep the reception area clean, professional, and welcoming
• Maintain patient files and office documentation
• Assist with daily office opening and closing procedures
• Support team members to ensure efficient office operations

Qualifications

• Previous dental office experience preferred but not required
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Basic knowledge of dental insurance is a plus
• Proficiency with computers and office software
• Ability to work well in a team-oriented environment
• Bilingual (English/Spanish) preferred but not required

Skills & Attributes

• Professional and friendly demeanor
• Strong attention to detail
• Dependable and punctual
• Ability to handle confidential patient information responsibly
• Positive attitude and willingness to learn

Work Environment

Maa Crystal Dental / Crystal Dental Care is a patient-centered dental practice providing comprehensive dental services including general dentistry, orthodontics, and dental implants. Our team is committed to delivering high-quality care in a welcoming and supportive environment.

Pay: $13.00 - $22.00 per hour

Work Location: In person