Front Desk Associate

Join the Best Front Desk Team in Battle Creek!

Job Summary

At Residence Inn by Marriott Battle Creek, we believe our associates are the heart of everything we do. We're looking for friendly, dependable, and service-oriented individuals who are passionate about creating memorable guest experiences.

As the first and last person our guests interact with, our Front Desk Associates play a key role in making every stay exceptional. If you enjoy helping people, solving problems, and working in a positive, team-oriented environment, we'd love to have you on our team.

Why You'll Love Working With Us

• Positive and respectful work environment
• Flexible scheduling
• Beautiful, modern all-suite hotel
• Supportive leadership team
• Opportunities for growth
• Marriott employee travel discounts
• Work alongside a team that takes pride in delivering exceptional hospitality

Responsibilities

• Welcome every guest with a warm, genuine, and professional attitude while delivering Marriott's standards of hospitality.
• Complete guest check-ins and check-outs accurately and efficiently using Marriott FOSSE.
• Ensure all guest billing, room charges, payments, and folios are processed accurately and in accordance with hotel policies.
• Recognize and appreciate Marriott Bonvoy Elite Members while promoting the benefits of the Marriott Bonvoy program.
• Monitor and respond promptly to Guest Planning Screen requests, Mobile Chat messages, GXP cases, guest emails, and other Marriott communication platforms within required response times.
• Maintain current knowledge of Marriott brand standards, required training, and hotel procedures by completing all assigned training on time.
• Communicate effectively with Housekeeping, Maintenance, and other departments to ensure a seamless guest experience.
• Resolve guest concerns professionally and efficiently, using good judgment and service recovery when appropriate.
• Keep the Front Desk, lobby, and work areas clean, organized, and professional throughout each shift.
• Perform all other duties as assigned to support hotel operations and provide an exceptional guest experience.

Qualifications

• Availability to work a flexible schedule, including mornings, evenings, night shifts, weekends, holidays, and rotating shifts is required. Hospitality is a 24/7 business, and weekends and holidays are among our busiest times.
• Previous hotel or customer service experience is preferred but not required—we will train the right candidate.
• Previous experience with Marriott FOSSE is highly preferred.
• Excellent communication and interpersonal skills.
• Professional appearance and a positive, guest-focused attitude.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Basic computer skills and the ability to quickly learn Marriott systems and hotel operating platforms.
• Dependable, punctual, and able to work independently as well as part of a team.
• Ability to remain standing for extended periods and occasionally lift up to 25 lbs.

If you're passionate about hospitality, enjoy helping people, and want to be part of a team that takes pride in delivering exceptional guest experiences, we'd love to meet you. Apply today and start your journey with Residence Inn by Marriott Battle Creek!

Pay: $14.50 - $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person