Front Desk Associate

Front Desk Associate

Job Summary: Responsible for greeting patients, creating and updating patient and insurance information in the computer system, verifying and analyzing health insurance benefits, explaining payment policies and billing/collections processes, generating charge ticket information, accepting, posting and balancing cash drawer, scheduling follow-up appointments along with chart delivery and retrieval.

Primary Job Duties:

• Greet, register, instruct, discharge and provide general assistance to clinic patients
• Obtain demographic and financial information and enter into patient portal system
• Verify insurance eligibility and relay relevant information on payment policies and billing/collection processes
• Determine and collect co-pays, co-insurance, deductibles, past due balances and other patient financial responsibility
• Balance cash drawer daily
• Assemble medical records and distribute to correct locations, process and file charts
• Confirm medical chart is complete with accurate information
• Confirm patient understands medical provider instructions
• Ensure financial responsibility is settled before patient is discharged
• Retrieve and fax/mail medical records to primary care providers and insurance carriers per patient request
• Answer clinic telephone, take detailed messages and return voicemails
• Perform clerical tasks as required.
• Please note this job description is not designed to cover or contain a comprehensive listing of duties, responsibilities and activities may change at any time with or without notice.

Job Qualifications:

• High school diploma or equivalent.
• Medical billing experience and a familiarity with basic medical terminology preferred.
• Ability to work independently and with the public in a high-pressure environment.
• Ability to escort or transport patient by wheelchair or stretcher when appropriate.
• Ability to work all shifts including, day, night, and weekend hours as needed.
• Basic computer skills. Types 25 words per minute with 96% accuracy.
• Pass criminal background check and accurately process money transactions
• Detail oriented with excellent interpersonal communications skills.

Essential Job Functions:

• Frequently moving self in different positions to accomplish tasks in various environments
• Frequently remaining in a stationary position, often standing or sitting for prolonged periods
• Moving about to accomplish tasks or moving from one worksite to another
• Adjusting or moving objects up to 10-15 pounds in all directions
• Communicating with others to exchange information
• Repeating motions that may include the wrists, hands and/or finger
• Operating machinery
• Operating motor vehicles
• Assessing the accuracy, neatness and thoroughness of the work assigned
• Hazardous conditions

Expectations: Attendance and punctuality is necessary. Ability to work well with a multidisciplinary team. Ability to problem solve and be self-motivated. Must have a commitment to excellence and high standards. Must have excellent written and oral skills, strong organizational, problem-solving and analytical skills. Must have ability to multitask, manage priorities and workflow. Required to have versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm and have acute attention to detail. Able to operate computer software with training. Expected to have strong interpersonal skills and have the ability to understand and follow written/verbal instructions. Able to work independently with little or no supervision. Required to have the ability to deal effectively with a diversity of individuals at all organizational levels and with external customers.

Vital Med Urgent Care, LLC strives to maintain a workplace that accepts and appreciates the differences among our employees. The company will not discriminate against any applicant or employee based on age, race, gender, color, religion, national origin, ancestry, disability, marital status, covered veteran status, sexual orientation, gender identity and/or expression, genetic information, status with respect to public assistance or any other characteristic protected by state, federal, or local law.