Front Desk Associate

The Front Desk Associate completes the check-in and check-out process of all patient visits by verifying patient demographic information; making copies of identification and insurance card information and having the patient complete the correct documents by providing excellent customer-service skills to provide that excellent patient experience.

RESPONSIBILITIES:

• Greets patients and visitors in a prompt, courteous, and professional manner always.
• Checks-in patients by verifying their demographic information (address, telephone numbers, insurance information, etc.); updates changes in Epic.
• Updates patient's ""Signature on File"" once a year; updates insurance "information changes. Ensures new patients execute the "Signature" form" appropriately.
• "Scans new patient ""Registration"" and "Signature on File" forms; and accurately indexes into the patient's EMR chart.
• Scans and accurately indexes all insurance EOBs.
• Cleans scanner once a month.
• Makes copies/scan of the patient's insurance cards (front & back) and photo ID (front); scans/indexes record into the patient's EMR chart.
• Always Maintains a neat and clean reception area and patient restrooms (ensuring reading materials are not older than 3 months, rearrange furniture to its proper place, dispose of trash, etc.).
• During Check-out verifies the accuracy of procedures performed, patient status, etc.; collects full payment due or Co-pays, and/or past due balances; schedules follow-up visit; schedules tests, and send records for referrals, if necessary, within 48 hours.
• Ensures accurate diagnosis documentation is included on prescriptions for referral to outside labs.
• Notifies the Site Manager when a "No Show" exceeds 15 minutes.
• Monitors' physician schedules to fill open slots.
• Closes trash gates morning after pickups.
• Exhibits team behavior assisting where needed.
• Performs assigned duties as required.

KNOWLEDGE, SKILL AND EXPERIENCE:

• High School Graduate or Equivalent
• Minimum one-year Medical Office experience preferred
• Minimum two years' Customer Service experience
• Ability to work at a rapid pace, being involved in several duties at one time
• Previous EHR experience, Epic a plus
• Proficient in MS Office (Word, Excel, Outlook, Project Manager, etc.)
• Ability to communicate clearly and effectively; excellent written skills and spelling/grammar
• Demonstrates the ability to maintain good interpersonal relationships with patients, staff and the public
• Ability to maintain strictest confidentiality including HiPAA compliance and EPIC policy as instituted by LMHS
• Ability to work a flexible schedule
• Ability to work in the absence of direct supervision
• Participates in opportunities of continuing education
• EMR/EPIC

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off