Front Desk Associate

Job Overview

The TownePlace Suites Kansas City Airport is seeking an energetic and detail-oriented Front Desk Agent to be the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and support office management functions. Your positive attitude and organizational skills will ensure smooth daily operations, creating a professional and friendly environment for visitors, clients, and team members alike. This paid position offers an exciting opportunity to develop your administrative expertise while contributing to a dynamic team. We are looking for Full Time and/or Part Time associates to fill AM or PM shifts or a mixture of both. The ideal candidate would have open availability.

Responsibilities

• Greet visitors and clients warmly, ensuring they feel welcomed and attended to promptly
• Manage multi-line phone systems with professionalism, providing accurate information or directing calls efficiently
• Handle scheduling tasks such as calendar management and appointment setting using Microsoft Office and Google Workspace tools
• Perform data entry, filing, and document proofreading to maintain organized records and ensure accuracy
• Support office management duties including supply inventory, mail handling, and basic bookkeeping using QuickBooks or similar software
• Assist with clerical tasks such as typing correspondence, managing customer support inquiries, and maintaining office files
• Provide exceptional customer service by addressing inquiries via phone or in person with courteous phone etiquette and responsiveness

Experience

• Prior office experience or administrative support roles demonstrating strong organizational skills and multitasking abilities
• Familiarity with front desk operations in medical or dental settings is a plus
• Experience with computer literacy including Microsoft Office Suite (Word, Excel, Outlook), Google Workspace (Gmail, Calendar), and data entry tools
• Bilingual abilities are highly valued to serve diverse client needs effectively
• Proven ability to handle multi-line phone systems with professionalism and clarity
• Clerical experience involving filing, proofreading, and document management is preferred
• Personal assistant or medical receptionist experience can be advantageous for understanding complex scheduling and customer support demands

Join us as a Front Desk Agent where your proactive approach and dedication will help create a seamless experience for everyone who walks through our doors. Bring your organizational prowess, computer skills, and customer service excellence to a role that’s vital to our success!

Pay: $15.00 - $18.50 per hour

Expected hours: 16.0 – 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Ability to Commute:

• Kansas City, MO 64153 (Preferred)

Work Location: In person