Front Desk Associate

Essential duties and responsibilities

• Provide the highest standard of customer service, including check-in and check-out services, striving to go extra mile at all times
• Maintain the Rosewood hand over log for the next shift, noting any services that are pending to ensure follow up and completion
• Assists in maintaining a comprehensive, current and guest focused set of departmental; standards and procedures and oversees their implementation

Requirements

• Minimum 1-2 years of relevant working experience in a sizeable luxury hotel in similar capacity
• Knowledge of Opera system will be an advantage
• Commit and passionate in delivering personalized guest service, anticipatory with a keen eye for detail
• High standards of professional manner with exceptional communication skills
• Excellent command of spoken English, Cantonese and Mandarin is a must.
• Fresh graduates with related education background are also considered.