Front Desk Associate

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Front Desk Associate

General Information Press space or enter keys to toggle section visibility Country/Region

Thailand Province/City Bangkok

Hiring Entity Rosewood Bangkok Department

Rooms - Front Office Job Type Full-time Permanent

Job Description Press space or enter keys to toggle section visibility THE IMPACT OF THIS ROLE Front Desk Associate is responsible for check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements.

Provide information and assistance to all guests and visitors. KEY RESPONSIBILITIES:Greet guests and warmly welcome them upon arrival, ensuring a positive first impression. Assist guests with check-in and check-out procedures, including processing payments, issuing room keys, and providing necessary information about hotel amenities and policies.

Answer phone calls within 3 rings and respond to guest inquiries and requests, providing accurate and helpful information. Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

Handle complaints and concerns promptly and professionally, finding the best possible resolution to ensure guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Maintain complete knowledge at all times of:All hotel features/services, hours of operation.

All room types, numbers, layout, decor, appointments and location. All room rates, special packages and promotions. Daily house count and expected arrivals/departures.

Room availability status for any given day. Scheduled daily group activities / VIP’s. LQA standard, GoAudits, Brand Standard requirement.

Keep updated records of guest interactions and transactions, utilizing computer systems and software effectively such as Opera, PMS, Glowing and etc. Meet with Supervisor to review daily assignments and priorities and follow up with the pending tasks. Book and confirm reservations for guests, ensuring accuracy and attention to detail.

(room type, departure date, flight time etc.)Obtain back-up information for guest credit/payment method and input into system; collect cash when designated. Obtain assigned cash float and ensure accuracy of contracted monies. Keep cash float secure at all times.

Coordinate with other hotel departments, such as housekeeping and maintenance, to fulfill guest requests and address any issues during their stay. Up-sell and promote hotel services and amenities to guests, maximizing revenue opportunities. Maintain knowledge of local attractions, restaurants, and transportation options to provide recommendations and assistance to guests.

Issue safe deposit boxes to guests and ensure security of keys.  Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). Resolve discrepancies on the room status report with Housekeeping.

Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information. Adhere to all cashiering procedures strictly. Document pertinent information in the Logbook/Notes/Front Desk Checklist.

Be knowledgeable in and assist with tasks of all other FO sections.  All other duties as required. REQUIREDMENT:Excellent verbal and written communication skills, with the ability to effectively interact with guests from diverse backgrounds.

Strong customer service orientation, with a genuine desire to exceed guest expectations. Exceptional problem-solving abilities, handling guest complaints and difficult situations calmly and efficiently. Proficient in computer systems, including hotel management software, reservation systems, and Microsoft Office Suite.

Ability to work effectively in a fast-paced and high-pressure environment, prioritizing tasks and multitasking as needed. Attention to detail, ensuring accuracy in all guest interactions, reservations, and transactions. Strong organizational skills, with the ability to manage time efficiently and maintain a well-organized front desk area.

Flexibility in working shifts, including evenings, weekends, and holidays. Professional appearance and demeanor, with a friendly and welcoming attitude. Knowledge of multiple languages (optional but highly desirable).

About Us Press space or enter keys to toggle section visibility

Rosewood Bangkok, a striking new landmark for the capital, is an ultra-luxury hotel situated within an enclave of embassies and sleek new office towers, surrounded by Thai fashion designer boutiques and is just steps from Central Embassy, the capital’s most luxurious upscale shopping mall. Rosewood’s A Sense of Place® philosophy is exuberantly expressed with a design that honors rich Thai culture while celebrating the cutting-edge creativity and contemporary design ethos of the dynamic capital.

The silhouette of the 30-storey standalone property is a dramatic addition to the Bangkok skyline. Two graceful, connected structures have been masterfully combined to create a new icon for the capital. The building’s form is inspired by the wai -- the charming Thai gesture of hands pressed together in greeting – and is itself an expression of the Thai capital’s growing influence as a design, fashion and creative hub in the region.

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