Front Desk Associate

Overview

We are seeking a dynamic, customer-focused Front Desk Associate to join our hotel team. As the first point of contact for our guests, you will play a vital role in creating a warm, welcoming experience from check-in to check-out. If you possess strong communication skills, an outgoing personality, and a commitment to providing exceptional hospitality, we would love to have you on our team.

Responsibilities

• Welcome arriving guests warmly and process check-ins and check-outs efficiently.
• Answer incoming phone calls, respond to inquiries, and assist guests with reservations or billing questions.
• Manage room assignments and guest requests using the hotel’s property management system.
• Provide accurate information regarding hotel amenities, local attractions, dining recommendations, and directions.
• Address and resolve guest complaints or issues promptly with professionalism and care.
• Handle cash and credit card transactions accurately at the front desk.
• Coordinate effectively with housekeeping and maintenance teams to ensure guest rooms are ready and any operational needs are met.
• Maintain a clean, organized, and professional front desk and lobby area.

Qualifications

• Previous hospitality, customer service, or front desk experience is preferred, but not required—we are willing to train the right candidate.
• Reliable, punctual, and adaptable in a fast-paced environment.
• Strong problem-solving, multi-tasking, and organizational skills.Ability to work flexible hours, including evenings, weekends, and holidays.

Join our team as a Front Desk Associate and make a positive impact on every guest’s stay! We value proactive, friendly individuals who are passionate about great customer service, clear communication, and teamwork. This role offers a great opportunity to gain valuable hospitality and customer service experience while working in a supportive, welcoming environment.

Pay: From $10.00 per hour

Work Location: In person