Front Desk Associate

Job Summary
As a Front Desk Associate, you will be the welcoming face of our hospitality team, creating a positive first impression for guests and visitors alike. Your energetic and professional demeanor will ensure smooth check-in and check-out processes, provide exceptional guest services, and handle a variety of front desk operations. This role offers an exciting opportunity to showcase your hospitality management skills, multi-task efficiently, and contribute to an outstanding guest experience in a dynamic resort or hotel environment. Your enthusiasm and attention to detail will help foster a warm, inviting atmosphere that keeps guests coming back.

We are looking for:

• 7am-3pm shift

• 3pm-11pm shift

• 11pm-7am shift

Must have open availability for day, nights and weekends

Responsibilities

• Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently
• Manage multi-line phone systems with professionalism, providing accurate information and routing calls appropriately
• Handle guest inquiries, requests, and complaints with patience and proactive solutions
• Maintain accurate guest records, reservations, and billing information using hotel management software
• Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met promptly
• Conduct night audit procedures when scheduled to reconcile daily transactions and ensure financial accuracy
• Provide exceptional guest relations by anticipating needs and delivering personalized service experiences

Skills

• Strong background in hospitality management and hotel operations
• Bilingual or multilingual abilities to serve diverse guest populations effectively
• Excellent customer service skills with a friendly, approachable demeanor
• Proficiency in front desk functions, including reservation systems and multi-line phone systems
• Knowledge of hotel management practices, guest services, and resort operations
• Effective phone etiquette and communication skills for handling guest interactions professionally
• Experience with night audit procedures is a plus for seamless financial reconciliation
• Ability to manage multiple tasks efficiently while maintaining attention to detail

This paid position invites energetic professionals passionate about hospitality to join our team. If you thrive in fast-paced environments, excel at creating memorable guest experiences, and possess the skills listed above, we look forward to welcoming you aboard!

Pay: $16.00 - $17.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 1 year (Preferred)
• Hotel: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Preferred)

Ability to Commute:

• Dover, DE 19901 (Required)

Work Location: In person