Front Desk Associate

Job Summary
We are seeking a friendly and professional Front Desk Agent to join our team at a dynamic hospitality environment. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced setting.

Duties

• Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
• Manage check-in and check-out processes efficiently, handling reservations and guest inquiries.
• Provide information about hotel services, amenities, and local attractions to enhance the guest experience.
• Handle phone calls professionally, utilizing effective phone etiquette to address guest needs and inquiries.
• Assist with night audit responsibilities as required, ensuring accurate financial reporting and record keeping.
• Maintain the front desk area in an organized manner, ensuring all materials are stocked and readily available for guests.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction and address any issues promptly.
• Utilize phone systems effectively to manage calls and relay messages as needed.
• Uphold high standards of hospitality management by adhering to hotel policies and procedures.
• Any other Duty Assign.

Qualifications

• Previous experience in a front desk or guest relations role within the hospitality industry is preferred.
• Strong communication skills with an emphasis on guest relations; multilingual abilities are a plus.
• Familiarity with hotel operations, including night audit procedures, is advantageous.
• Proficient in using phone systems and basic office equipment; experience with hospitality management software is beneficial.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• A positive attitude with a commitment to providing excellent customer service in a resort or hotel setting.

Join our team as a Front Desk Agent where your contributions will make a significant impact on our guests' experiences!

Pay: $8.00 - $12.00 per hour

People with a criminal record are encouraged to apply

Experience:

• Phone etiquette: 1 year (Required)

Ability to Commute:

• Houston, TX 77065 (Required)

Ability to Relocate:

• Houston, TX 77065: Relocate before starting work (Required)

Work Location: In person