Front Desk Associate

Position Summary

The Front Desk Receptionist plays a vital role in creating a positive patient experience by providing outstanding customer service while efficiently managing front office operations. The ideal candidate is dependable, detail-oriented, professional, and thrives in a fast-paced healthcare environment.

Responsibilities

• Greet and check in patients in a warm and professional manner.
• Answer and direct incoming phone calls.
• Schedule, reschedule, and confirm patient appointments.
• Verify insurance information and obtain required authorizations when applicable.
• Collect copays, balances, and other patient payments.
• Register new patients and update demographic and insurance information.
• Scan, upload, and organize medical records and patient documents into the electronic medical record (EMR).
• Monitor and respond to patient messages, voicemails, and appointment requests.
• Coordinate with providers, nurses, pharmacy staff, and other team members to ensure smooth patient flow.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Keep the reception area clean, organized, and welcoming.
• Process incoming referrals, faxes, and correspondence.
• Assist with administrative tasks, filing, copying, and office organization.
• Ensure accurate documentation and completion of daily front office workflows.
• Perform other duties as assigned to support clinic operations.

Qualifications

• High school diploma or equivalent required.
• Previous medical office or healthcare receptionist experience preferred.
• Experience with electronic medical records (EMR) systems preferred.
• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Comfortable working with computers, Microsoft Office, and office equipment.
• Ability to work independently and as part of a team.
• Professional appearance and positive attitude.
• Bilingual (English/Spanish or other languages) is a plus but not required.

Preferred Skills

• Knowledge of medical terminology.
• Insurance verification experience.
• Experience with scheduling software and multi-line phone systems.
• Strong attention to detail and accuracy.

Benefits

• Competitive pay (based on experience)
• Paid time off
• Health insurance
• Retirement plan options
• Paid holidays
• Supportive team environment
• Opportunities for growth and advancement

If you enjoy helping patients and want to be part of a team committed to delivering exceptional healthcare, we'd love to hear from you. Apply today to join Crescent Infectious Diseases!

Pay: $13.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person