Front Desk Associate

Front Desk AssociatePosition Summary

We are seeking a professional, friendly, and dependable Front Desk Associate to join our medical office team. The Front Desk Associate is responsible for providing excellent customer service to patients, managing front desk operations, answering a high volume of telephone calls, scheduling and checking in/out patients, and assisting with medical records requests & etc.

The ideal candidate is organized, detail-oriented, able to multitask in a fast-paced environment, and comfortable communicating with patients, healthcare providers, and insurance companies.

Essential Duties and Responsibilities

• Greet patients and visitors in a professional, friendly, and welcoming manner.
• Provide excellent customer service and maintain a positive patient experience.
• Check patients in and out accurately and efficiently.
• Verify and update patient demographic and insurance information.
• Answer and manage a high volume of incoming telephone calls while maintaining professionalism and courtesy.
• Respond to patient questions, requests, and concerns and route calls to the appropriate staff member when necessary.
• Schedule, reschedule, and confirm patient appointments.
• Process referrals, forms, and other patient documentation as needed.
• Receive, process, and send medical records requests in accordance with office policies and applicable privacy requirements.
• Maintain accurate and organized patient records and documentation.
• Communicate effectively with clinical staff regarding patient

Pay: $18.00 - $20.00 per hour

Expected hours: 40.0 per week

Work Location: In person