Front Desk Associate

Job Summary
We are seeking an organized Front Desk/Admin Assistant to be the welcoming face and efficient coordinator of our office environment. Must be able to perform front desk operations, provide exceptional customer service, and support administrative functions to ensure smooth daily operations and reservations. We are looking for a proactive, friendly associate who has a proactive approach and excellent communication skills that will help foster a positive atmosphere for clients, visitors, and team members alike.

Responsibilities

• Greet visitors, clients, and vendors with professionalism and warmth, ensuring they feel valued and attended to promptly.
• Manage all in-coming calls, screen calls, and direct inquiries efficiently using proper phone etiquette.
• Handle incoming correspondence, including emails, mail, and deliveries, ensuring timely distribution and filing.
• Maintain organized filing systems—both physical and digital—using reservation software and Microsoft Office applications.
• Support data entry tasks such as updating records in reservation software with accuracy and attention to detail.
• Perform clerical duties including proofreading documents, managing office supplies inventory, and supporting bookkeeping activities like invoicing or basic bookkeeping tasks.
• Provide excellent customer support by addressing inquiries professionally and ensuring a positive experience for all visitors and callers.
• Support office management activities by maintaining a clean, organized workspace conducive to productivity.
• Complete Close-out report using daily reservation documents and batch reports.

Experience

• Must have at least 1 year experience with reservation software in the hospitality industry. Prior experience in an office administration/clerical role. Must have experience with front desk operations and customer/guest interaction.
• Proven ability to handle phone transactions and customer/guest inquiries by phone with professionalism and efficiency.
• Strong computer skills including: proficiency in Microsoft Office Suite (Word, Excel, Outlook), and the ability to quickly learn a new software program with confidence.
• Bilingual abilities are advantageous for communicating effectively with diverse clients and team members.
• Must have experience in customer service or customer support roles that require excellent phone etiquette and organizational skills.
• Demonstrated time management skills with the ability to prioritize tasks effectively

Pay: From $14.00 per hour

Work Location: In person