Front Desk Associate

Front Desk Administrative Assistant – Bach to Rock Penfield

Bach to Rock Penfield is seeking an organized, detail-oriented, personable, and welcoming Front Desk Administrative Assistant to join our team! In this key role, you will be the heart of our school—working closely with our instructors, students, and families to deliver exceptional customer service and keep our scheduling running seamlessly.

This position has the opportunity for growth into sales/marketing but will not include teaching lessons. You would be working closely with our Director and Assistant Director in executing the daily requirements and working to be a core support member for our teachers and families.

Schedule Requirements:

• Afternoons/evenings (Monday–Thursday)
• One weekend day (Saturday or Sunday)

Overview

We are seeking a dynamic and friendly Front Desk Associate to be the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and support administrative functions to ensure smooth daily activities. Your energetic approach and organizational skills will help create a positive environment for clients, visitors, and team members alike. This paid position offers an exciting opportunity to develop your office management expertise while contributing to a professional and lively workplace atmosphere.

Responsibilities

• Greet visitors and clients warmly, ensuring a positive first impression at all times
• Answer multi-line phone systems promptly and professionally, directing calls accurately
• Manage appointment scheduling and coordinate meetings using productivity software and calendars
• Handle data entry tasks with precision, maintaining organized records in spreadsheets and databases
• Support office management duties such as filing, photocopying, proofreading documents, and maintaining supplies
• Assist with client communication via email, phone, or in person to provide excellent customer support
• Utilize computer skills including Microsoft Office (Word, Excel) and QuickBooks for various administrative tasks

Skills

• Proven experience in office management or administrative support roles with strong clerical skills
• Excellent phone etiquette and communication abilities in both bilingual (preferred) languages and English
• Proficiency with Microsoft Office Suite, spreadsheets, data entry, and productivity software
• Strong organizational skills with the ability to multitask efficiently in a fast-paced environment
• Technical proficiency with multi-line phone systems, computer literacy, and general office equipment
• Demonstrated customer service skills with a friendly demeanor and professional attitude
• Personal assistant experience or previous front desk roles that showcase time management and attention to detail

Join our team as a Front Desk Associate to bring energy, professionalism, and efficiency to our workplace! Your enthusiasm for delivering outstanding service combined with your technical know-how will help us create an inviting environment for everyone who walks through our doors.

Pay: $16.00 - $18.00 per hour

Expected hours: 15.0 – 25.0 per week

Work Location: In person