Front Desk Associate

Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will have a passion for providing exceptional customer service and creating memorable experiences for our guests. As the first point of contact, you will play a crucial role in ensuring guest satisfaction and maintaining the smooth operation of the front desk. Your responsibilities will include managing reservations, assisting guests with inquiries, and facilitating check-ins and check-outs in a welcoming environment.

3rd Shift: 11:00 PM - 7:00 AM

Responsibilities

• Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
• Manage front desk operations including check-in/check-out procedures, reservations, and guest inquiries.
• Provide information about hotel amenities, local attractions, and services to enhance the guest experience.
• Handle guest requests and complaints promptly and professionally to ensure satisfaction.
• Maintain accurate records of guest information and transactions using multi-line phone systems and hotel management software.
• Conduct night audits as required to ensure all financial transactions are accurately recorded.
• Collaborate with housekeeping and maintenance teams to address any guest needs or issues efficiently.
• Uphold high standards of cleanliness and organization at the front desk area.

Requirements

• Previous experience in hotel management or front desk operations is preferred.
• Strong customer service skills with a focus on guest relations and satisfaction.
• Proficiency in hospitality management practices; bilingual or multilingual skills are highly desirable.
• Familiarity with night audit processes is a plus.
• Excellent phone etiquette and ability to manage multi-line phone systems effectively.
• Ability to work flexible hours, including nights, weekends, and holidays as needed in a resort environment.
• Strong communication skills, both verbal and written, with an emphasis on professionalism in all interactions.
• A proactive approach to problem-solving with attention to detail in all tasks performed. Join our team as a Front Desk Agent where your hospitality expertise will shine while you create lasting impressions for our guests!

Job Types: Full-time, Part-time

Pay: From $12.00 per hour

Expected hours: No less than 40.0 per week

Benefits:

• Employee discount

Experience:

• Front desk: 1 year (Required)

Shift availability:

• Overnight Shift (Required)

Work Location: In person