Front Desk Associate

Looking for a Front Desk Associate to assist patients and support the day-to-day administrative operations of the clinic.

JOB SUMMARY

The Front Desk Associate will serve as a primary point of contact for patients and visitors and will handle patient registration, appointment scheduling, inquiries, coordination of patient flow, front desk records, and other related administrative transactions.

KEY RESPONSIBILITIES

• Receive and assist patients and visitors in a professional and courteous manner
• Register patients and ensure that required information and records are complete and accurate
• Schedule and coordinate patient appointments, consultations, and diagnostic services
• Respond to patient inquiries and provide appropriate information regarding clinic services, schedules, and procedures
• Coordinate with medical and clinic staff to help maintain an orderly and efficient flow of patients
• Maintain and update patient information, front desk records, and other required documentation
• Assist with billing, payment processing, and other front desk transactions as assigned
• Answer and properly route telephone, online, and other patient inquiries
• Handle patient information and records with appropriate confidentiality and in accordance with clinic policies and data privacy requirements
• Assist in maintaining an organized and professional reception and waiting area
• Perform other administrative duties reasonably related to the position

QUALIFICATIONS

• Bachelor’s degree, preferably in Nursing, Allied Health, Business Administration, Office Administration, or a related field
• BS Nursing graduates who have not yet taken or passed the Nursing Licensure Examination are preferred and encouraged to apply
• Fresh graduates may apply
• Experience in a clinic, hospital, diagnostic center, medical office, or other customer-facing environment is an advantage
• Good verbal and written communication and interpersonal skills
• Computer literate and comfortable using basic office applications and computerized records
• Organized, detail-oriented, and able to maintain accurate records
• Able to handle patient information with discretion and confidentiality
• Professional and courteous when dealing with patients, visitors, and members of the healthcare team

WORK REQUIREMENTS

• Full-time, onsite position at XentroMall Batangas City
• Must be willing and able to report regularly to the assigned clinic location
• Must be available to work during the clinic’s operating hours and assigned schedule
• Must be comfortable working in a healthcare environment and interacting regularly with patients, physicians, and clinic staff
• Must be able to use computers and clinic systems for patient registration, scheduling, documentation, and other front desk functions
• Must comply with clinic policies on patient confidentiality, data privacy, infection prevention, safety, and professional conduct

Interested applicants may submit their updated resume through Indeed.

This position is being supported by LAB HR Consultancy on behalf of its client.

Pay: Php15,000.00 - Php16,000.00 per month

Application Question(s):

• Are you a BS Nursing graduate who has not yet taken or passed the Nursing Licensure Examination?
• Do you have experience in a clinic, hospital, diagnostic center, medical office, or other customer-facing role?
• Are you willing to work full-time and onsite at XentroMall Batangas City on a rotating schedule based on business hours?

Work Location: In person