Front Desk Associate

Front Desk Associate

Courtyard by Marriott Hammond, LA

Overview

Be the face of the hotel. Be the reason guests feel right at home. Be a Trailblazer!

Are you outgoing, energetic, and passionate about creating great guest experiences? Join our team at Courtyard by Marriott as a Front Desk Associate and become an important part of the journey for every guest who walks through our doors.

Our guests are Trailblazers—people traveling for business, adventure, relaxation, celebrations, and everything in between. As a Front Desk Associate, you’ll be there to welcome them, answer their questions, solve problems, and help make their stay memorable from check-in to check-out.

This is more than a desk job! You’ll be at the heart of the hotel, interacting with guests, working with a fun and supportive team, and experiencing something new every day. If you love meeting people, staying busy, and turning everyday interactions into exceptional experiences, this could be the perfect opportunity for you!

What You’ll Do

• Welcome our Trailblazers! Greet every guest with a genuine smile, positive attitude, and exceptional hospitality.
• Create a warm and inviting first impression while providing a smooth, efficient check-in and check-out experience.
• Answer questions about the hotel, local attractions, dining, transportation, and anything else that helps guests make the most of their stay.
• Anticipate guest needs and go the extra mile to create memorable experiences.
• Handle guest requests, concerns, and challenges with professionalism, empathy, and a solutions-focused attitude.
• Answer the hotel phone and direct calls efficiently and professionally.
• Process reservations, room assignments, payments, and other front desk transactions accurately.
• Use hotel systems and technology to update guest information, process transactions, and maintain accurate records.
• Communicate effectively with housekeeping, maintenance, food and beverage, and management teams to keep hotel operations running smoothly.
• Maintain a clean, organized, and welcoming front desk and lobby area.
• Promote hotel amenities, services, and local experiences to help guests enjoy their stay.
• Assist with cash handling and balancing front desk transactions according to hotel procedures.
• Follow Marriott and hotel standards for guest service, safety, security, and privacy.
• Be ready to jump in, help your teammates, and keep the energy positive—even during busy check-in periods!

We’re Looking For Someone Who

• Has a passion for people and hospitality and genuinely enjoys helping others.
• Brings energy, enthusiasm, and a positive attitude to every shift.
• Has excellent communication and customer-service skills.
• Can stay calm, organized, and professional when things get busy.
• Is comfortable using computers, hotel technology, POS systems, and other digital tools.
• Has strong attention to detail and the ability to accurately handle guest information and financial transactions.
• Can multitask and prioritize in a fast-paced hotel environment.
• Is dependable, punctual, and ready to be part of a team.
• Previous hotel, front desk, customer service, or hospitality experience is a plus—but a great attitude and willingness to learn go a long way!
• Bilingual skills are a plus and can be especially valuable when welcoming guests from around the world.

Availability

Hospitality doesn’t run on a 9-to-5 schedule—and neither do we!

We are looking for team members with flexible availability and a willingness to work all shifts, including:

• Morning shifts
• Afternoon/evening shifts
• Weekends and holidays
• Overnight shifts
• Night Audit

The ability to work a variety of shifts is important because our Trailblazers are checking in, checking out, exploring, relaxing, and needing assistance around the clock.

Why You’ll Love Being a Trailblazer

At Courtyard by Marriott, every day is an opportunity to make someone’s journey better. You’ll meet people from all over, build valuable hospitality skills, work with a team that has your back, and have plenty of opportunities to grow.

If you’re someone who can turn a simple “Welcome to the hotel!” into a genuine connection, keep your cool when the lobby gets busy, and bring a little fun and personality to the front desk, we want to meet you!

Come join our team, welcome our Trailblazers, and help make every stay a great one!

Pay: $14.00 - $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person