Front Desk Associate

Job Overview

The Westin Arlington Gateway is seeking a friendly, service-driven, and detail-oriented Front Desk Agent to join our hospitality team. As the first point of contact for our guests, you will play an essential role in creating memorable experiences while delivering the personalized service and elevated hospitality expected of the Westin brand.

We are looking for an enthusiastic individual who takes pride in providing exceptional guest service, thrives in a fast-paced environment, and enjoys being part of a team committed to excellence.

Position Summary

The Front Desk Agent is responsible for providing outstanding guest service throughout the arrival, stay, and departure experience. This position manages guest check-ins and check-outs, responds to guest inquiries, resolves service concerns, and ensures accurate completion of front desk operations while maintaining Westin brand standards.

Essential Duties & Responsibilities

• Welcome guests warmly and professionally, creating a positive first impression upon arrival.
• Complete guest check-in and check-out procedures accurately and efficiently.
• Provide information regarding hotel amenities, services, local attractions, and transportation.
• Respond promptly and courteously to guest requests, questions, and concerns.
• Resolve guest issues professionally, escalating concerns to management when appropriate.
• Maintain accurate guest information, room assignments, reservations, and payment transactions.
• Promote hotel amenities, upgrades, and available services to enhance the guest experience.
• Recognize Marriott Bonvoy members and deliver personalized service in accordance with brand standards.
• Communicate effectively with Housekeeping, Engineering, Sales, and other departments to ensure guest needs are met.
• Maintain a clean, organized, and professional front desk environment.
• Follow all hotel policies, safety procedures, cash-handling guidelines, and Marriott brand standards.
• Support hotel service recovery initiatives and contribute to positive guest satisfaction scores.
• Perform additional duties as assigned by Front Office leadership.

Qualifications & Requirements

• Previous customer service or hospitality experience preferred; hotel front desk experience is a plus.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a genuine passion for guest service.
• Ability to multitask and remain composed in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Professional appearance and positive, team-oriented attitude.
• Basic computer proficiency; familiarity with Marriott systems or hotel property management systems is preferred.
• Ability to work a flexible schedule, including weekends, holidays, and varying shifts.
• High school diploma or equivalent preferred.

What We're Looking For

Our ideal candidate is someone who:

• Takes ownership of the guest experience and consistently follows through on requests.
• Demonstrates a genuine desire to exceed guest expectations.
• Maintains a positive attitude and professional demeanor, even during challenging situations.
• Works collaboratively with fellow associates and departmental leaders.
• Understands that exceptional hospitality is created through attention to the smallest details.
• Takes pride in representing The Westin Arlington Gateway and the Marriott brand.

Why Join Our Team?

At The Westin Arlington Gateway, we believe our associates are the foundation of our success. We are committed to fostering a supportive, team-oriented environment where associates are recognized for their contributions and encouraged to grow professionally.

Joining our team provides an opportunity to develop your hospitality career while delivering meaningful experiences to guests from around the world.

Pay: From $18.00 per hour

Work Location: In person