Front Desk Associate

About Us - Under New Ownership & Management Team

At Best Western Music Capital Inn, we believe hospitality starts with treating our employees and guests as family. We believe in providing a supportive work environment. We have prioritized in investing in benefits and competitive pay packages in order for our employees to enjoy a better quality of life.

If you are passionate about providing exceptional customer service, have a strong attention to detail, open to learn and thrive in a dynamic hospitality environment, we would love to hear from you.

About Us - Under New Ownership & Management Team

At Best Western Music Capital Inn, we believe hospitality starts with treating our employees and guests as family. We believe in providing a supportive work environment. We have prioritized in investing in benefits and competitive pay packages in order for our employees to enjoy a better quality of life.

If you are passionate about providing exceptional customer service, have a strong attention to detail, open to learn and thrive in a dynamic hospitality environment, we would love to hear from you.

Starting Benefits

• Flexible Schedules
• Employee Discount at nearly 5,000 Best Western Hotels

Responsibilities

As a Front Desk Agent, you will have the opportunity to interact with guests from all over the world and play a key role in in creating unforgettable moments and memories.

• Greet and welcome guests in a friendly and professional manner
• Check-in and check-out guests efficiently and accurately
• Answer phone calls and respond to guest inquiries
• Provide information about hotel facilities, services, and local attractions
• Handle guest complaints or concerns with patience and professionalism
• Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests.
• Attention to detail and excellent organizational skills
• Ability to multitask and prioritize tasks in a fast-paced environment
• Process payments and maintain accurate records
• Assist with reservations and room assignments
• Collaborate with other hotel departments to ensure guest satisfaction
• Maintain a clean and organized front desk area
• Perform any other duties as requested by the Guest Services Manager or any other member of management.

Experience

• At least 1 year of progressive experience in a hotel or a related field required.
• Familiarity with phone systems and basic computer skills, including spreadsheets
• Knowledge of hotel management software is an advantage
• Strong customer service skills with the ability to handle difficult situations calmly and effectively
• Bilingual skills (English/Spanish) are a plus

If you are passionate about providing exceptional customer service, have a strong attention to detail, and thrive in a dynamic hospitality environment, we would love to hear from you.

Please note that this position may require working evenings, weekends, and holidays.

To apply, please submit your resume highlighting your relevant experience in the hospitality industry.

Job Types: Full-time, Part-time

Pay: $15.00 - $16.50 per hour

Expected hours: 16 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Health insurance (coming)
• Paid time off (coming)

Shift availability: Hybrid: 7am-3pm; 3am-11pm; Overnight backup

Ability to Commute:

• Branson, MO 65616 (Required)

Ability to Relocate:

• Branson, MO 65616: Relocate before starting work (Required)

Work Location: In person

Job Types: Full-time, Part-time

Pay: $15.00 - $16.50 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift availability:

• Overnight Shift (Required)
• Night Shift (Preferred)

Ability to Commute:

• Branson, MO 65616 (Required)

Ability to Relocate:

• Branson, MO 65616: Relocate before starting work (Required)

Work Location: In person