Front Desk Associate

Job Summary:
We are seeking an organized and personable Front Desk Receptionist to join our team at a leading distributor of quartz, marble, and granite materials. The ideal candidate will serve as the first point of contact for customers and visitors, handling phone calls, emails, and in-person inquiries. They will support daily operations by ensuring smooth customer interactions, order processing, scheduling deliveries, and assisting with various administrative tasks.

Key Responsibilities:

• Customer Service & Inquiries:
• Greet customers and visitors in a friendly and professional manner.
• Answer phone calls and emails, providing information on products, services, and availability of quartz, marble, and granite materials.
• Address and resolve customer concerns or direct them to appropriate departments.
• Assist customers with product selection, pricing, and availability.
• Order Processing & Administration:
• Assist customers with placing orders, providing product details, and ensuring accurate order entries.
• Coordinate with warehouse and delivery teams to ensure timely processing and shipment of materials.
• Prepare quotes and invoices for customers, ensuring accuracy in product types, quantities, and pricing.
• Scheduling & Coordination:
• Schedule appointments for product showings, customer consultations, and deliveries.
• Track inventory levels and communicate with the warehouse team to ensure availability of materials.
• Handle logistics related to material pickup or delivery, ensuring timely coordination.
• Office Support:
• Maintain and update customer and order records in the company’s database.
• Manage office supplies and inventory.
• Perform general office duties such as filing, data entry, and photocopying.
• Sales & Marketing Support:
• Assist with promotional activities and events, providing support during trade shows, product demonstrations, or customer meetings.
• Promote special offers and product information to customers.

Qualifications:

• High school diploma or equivalent (some college preferred).
• Previous experience in a customer service or front desk role, preferably in a wholesale, distribution, or construction-related industry.
• Strong communication skills, both verbal and written.
• Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multitask and stay organized in a fast-paced environment.
• Professional and friendly demeanor with a customer-centric approach.
• Knowledge of quartz, marble, and granite products is a plus but not required.

Physical Requirements:

• Ability to sit or stand for extended periods.
• Occasional lifting of boxes or materials up to 20 lbs.
• Comfortable working in a warehouse environment when needed.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Work Location: In person