Front Desk Associate

Medical Office Check-In Specialist – Primary Care

Coastal Health is seeking a friendly, professional, and dependable Check-In Specialist to join our Primary Care team. The ideal candidate will enjoy working with patients, have excellent customer service skills, and be comfortable working in a fast-paced medical office environment.

Position Responsibilities

• Greet patients warmly and professionally upon arrival
• Check patients in and verify demographic, insurance, and contact information
• Verify insurance eligibility and collect applicable copays, deductibles, and balances
• Obtain and update patient registration information
• Answer phones and assist patients with questions and requests
• Schedule and confirm patient appointments
• Collect and accurately document necessary patient information
• Maintain a welcoming and organized front desk/check-in area
• Communicate effectively with providers, medical assistants, and other office staff
• Assist with obtaining necessary forms and signatures
• Follow HIPAA and Coastal Health policies and procedures
• Provide excellent customer service while maintaining patient confidentiality
• Perform other front-office duties as needed

Qualifications

• Previous medical office or healthcare front-desk experience preferred
• Experience with patient registration and insurance verification preferred
• Strong customer service and communication skills
• Professional and friendly demeanor
• Ability to multitask in a busy medical office
• Strong attention to detail and accuracy
• Reliable, dependable, and able to work well as part of a team
• Basic computer skills and the ability to learn electronic medical record systems
• Knowledge of athenahealth is a plus

What We’re Looking For

We are looking for someone who is patient-focused, dependable, positive, and compassionate. The right candidate should understand that the check-in experience is often a patient’s first interaction with our office and be committed to making that experience a positive one.

Schedule

Full-Time | Monday–Friday

Join the Coastal Health Family

At Coastal Health, we believe in hiring for attitude and building a team where everyone works together to provide excellent patient care. If you are friendly, dependable, organized, and enjoy helping people, we would love to hear from you!

Minimum 1-3 years experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.