Front Desk Associate

Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently.

Responsibilities

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage check-in and check-out processes efficiently using the POS system.
• Handle reservations, cancellations, and modifications with accuracy.
• Provide information about hotel services, local attractions, and amenities.
• Address guest inquiries and resolve any issues or complaints promptly.
• Maintain cleanliness and organization at the front desk area.
• Assist in supervising stock levels of office supplies and promotional materials.
• Perform basic math calculations for transactions and reports.
• Conduct product demos for guests when necessary to enhance their experience.
• Utilize phone etiquette to manage incoming calls professionally.

Experience

• Previous experience in a customer service role, preferably in a retail or grocery store environment.
• Familiarity with cash registers and handling financial transactions is essential.
• Experience with supervising staff or managing small teams is a plus.
• Bilingual candidates are encouraged to apply as it enhances communication with diverse guests.
• Basic knowledge of retail sales techniques will be beneficial in promoting services effectively.

Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!

Pay: From $16.00 per hour

Benefits:

• Flexible schedule

Ability to Commute:

• Linthicum Heights, MD 21090 (Required)

Ability to Relocate:

• Linthicum Heights, MD 21090: Relocate before starting work (Required)

Work Location: In person