Front Desk Associate

Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our hospitality team. The ideal candidate will possess a strong background in customer service and hotel management, ensuring that every guest has a memorable experience. As the first point of contact for our guests, you will play a crucial role in providing exceptional guest services and maintaining the smooth operation of the front desk.

Responsibilities

• Greet and welcome guests upon arrival, providing a warm and friendly atmosphere.
• Manage check-in and check-out procedures efficiently, ensuring accuracy in guest accounts.
• Handle guest inquiries and resolve any issues or complaints promptly to ensure guest satisfaction.
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
• Operate multi-line phone systems with professionalism, handling calls with excellent phone etiquette.
• Perform night audit duties as required, ensuring all financial transactions are accurate and up-to-date.
• Assist with reservations and provide information on room availability and rates.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
• Uphold high standards of cleanliness and organization at the front desk area.
• Must have availability to work on Sundays from 9:30am-1:30pm and Mondays from 5:00pm-9:00pm

Requirements

• Previous experience in hotel management or front desk operations is preferred.
• Strong customer service skills with a passion for hospitality.
• Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
• Familiarity with night audit processes is a plus.
• Excellent communication skills, both verbal and written.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• Proficiency in using multi-line phone systems and basic computer software applications related to hotel operations.
• Strong attention to detail with the ability to manage multiple tasks simultaneously while maintaining professionalism in guest relations. Join our team as a Front Desk Agent where your skills in hospitality will shine!

Job Type: Part-time

Pay: From $17.00 per hour

Work Location: In person