Front Desk Associate

Join Our Team!

Holiday Inn Express & Suites is seeking a friendly, dependable, and customer-focused Front Desk Associate to provide exceptional hospitality to every guest. If you enjoy working with people, thrive in a fast-paced environment, and take pride in delivering outstanding customer service, we'd love to meet you!

As the first and last person our guests encounter, you play a vital role in creating memorable experiences while representing the IHG brand.

Responsibilities

• Welcome guests with a warm, professional attitude.
• Efficiently check guests in and out using the OPERA Property Management System.
• Answer telephone calls and respond to guest inquiries.
• Process reservations, cancellations, and modifications.
• Handle cash, credit card transactions, and balance shift reports.
• Resolve guest concerns professionally and promptly.
• Promote the IHG One Rewards program.
• Coordinate with Housekeeping and Maintenance regarding room status and guest requests.
• Maintain an organized and professional front desk area.
• Follow all hotel policies, procedures, and brand standards.
• Ensure guest confidentiality and security at all times.

Qualifications

• Customer service experience preferred.
• Hotel experience is a plus but not required—we will train the right candidate.
• Excellent communication and interpersonal skills.
• Basic computer knowledge.
• Ability to multitask under pressure.
• Flexible availability including weekends and holidays.
• Reliable transportation.
• High School Diploma or GED.
• Must be 18+ years old.

What We Offer

• Paid training
• Flexible scheduling
• Positive and supportive work environment

If you enjoy making people smile and delivering exceptional guest service, apply today!

Front Desk Interview Expectations:

DO's

✔ Smile and make eye contact.

✔ Arrive at least 10 minutes early.

✔ Dress professionally (business casual or better).

✔ Bring a resume if available.

✔ Demonstrate excellent communication skills.

✔ Show enthusiasm for hospitality and customer service.

✔ Be honest about your experience.

✔ Ask thoughtful questions about the position.

✔ Show flexibility with scheduling.

✔ Explain how you handle difficult situations calmly.

✔ Demonstrate reliability and professionalism.

DON'T

✘ Arrive late without notifying us.

✘ Wear pajamas, athletic shorts, revealing clothing, or dirty attire.

✘ Chew gum during the interview.

✘ Use your cell phone during the interview.

✘ Speak negatively about previous employers.

✘ Interrupt the interviewer.

✘ Provide one-word answers.

✘ Assume weekends and holidays are optional.

✘ Use profanity or inappropriate language.

✘ Misrepresent your experience.

What We're Looking For

Our ideal Front Desk Associate is someone who:

• Loves helping people.
• Remains calm under pressure.
• Is dependable and punctual.
• Learns quickly.
• Takes pride in their work.
• Maintains a positive attitude.
• Works well as part of a team.
• Pays attention to detail.
• Maintains confidentiality.
• Represents the Holiday Inn Express brand with professionalism.

Availability Requirements

Our hotel operates 24 hours a day, 365 days a year. To be considered for this position, applicants must:

• Be available to work weekends.
• Be available to work holidays, including Thanksgiving, Christmas, New Year's, and other recognized holidays as business demands require.
• Be willing and able to report to work during inclement weather, including snow, ice, and severe weather conditions.
• Be flexible to work morning, evening, night audit, and rotating shifts as needed.
• Understand that reliable attendance is an essential function of this position.

Attendance & Reliability Statement

At Holiday Inn Express & Suites, reliability is one of our core expectations. Our guests rely on us every day of the year, and we rely on our team members to be present and ready to serve them.

Applicants should understand that this position requires:

• Excellent attendance and punctuality.
• Availability to work weekends and holidays.
• Reporting to work during inclement weather.
• A commitment to teamwork, as every department depends on one another to deliver an exceptional guest experience.

We are looking for individuals who take pride in their work, demonstrate professionalism, and understand that hospitality is not just a job—it's a commitment to serving others when they need us most.

Pay: $12.00 - $13.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person