Front Desk Associate

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Front Desk Associate

General Information Press space or enter keys to toggle section visibility Country/Region

Hong Kong SAR Province/City Hong Kong SAR

Hiring Entity Rosewood Hong Kong Department

Rooms - Front Office Job Type Full-time Permanent

Job Description Press space or enter keys to toggle section visibility Essential duties and responsibilities

Provide the highest standard of customer service, including check-in and check-out services, striving to go extra mile at all times

Maintain the Rosewood hand over log for the next shift, noting any services that are pending to ensure follow up and completion

Assists in maintaining a comprehensive, current and guest focused set of departmental; standards and procedures and oversees their implementationRequirementsMinimum 1-2 years of relevant working experience in a sizeable luxury hotel in similar capacity Knowledge of Opera system will be an advantage

Commit and passionate in delivering personalized guest service, anticipatory with a keen eye for detail

High standards of professional manner with exceptional communication skills

Excellent command of spoken English, Cantonese and Mandarin is a must. Fresh graduates with related education background are also considered. About

Us Press space or enter keys to toggle section visibility A culmination of the group’s differentiated approach to luxury hospitality, Rosewood Hong Kong is the newest global icon for Rosewood Hotels & Resorts®.

At the epicentre of the Victoria Dockside arts and cultural district, Rosewood Hong Kong features 322 rooms and 91 suites in Rosewood’s high-residential style, including 18 specialty suites and 186 Rosewood Residences, designed to accommodate longer stays. A new centre of gravity on the Tsim Sha Tsui waterfront, Rosewood Hong Kong’s numerous bars and restaurants will create a vibrant gastronomic hub, showcasing unique concepts which convey Rosewood’s signature, innovative approach to intimate, casual and lively dining. The first urban outpost of Asaya will feature integrative wellness, fitness and spa facilities, debuting a unique gastronomic concept that emphasises wellbeing at its core.

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