Front Desk Associate

Customer Service Representative - Rio Jiu Jitsu Lifestyle Gym

Location: 6465 East Mockingbird Lane, STE 350, Dallas, TX 75214

Website: http://riobjj.com

Position Overview:

Rio Jiu Jitsu Lifestyle Gym is seeking a dedicated and detail-oriented Customer Service Representative to join our team. The ideal candidate will possess excellent interpersonal skills, a strong sense of customer service, and the ability to solve problems with critical thinking and a proactive attitude. We value a strong team player who is ambitious and eager to grow within our organization. Shift times can range from early mornings, evenings, and rotating Saturdays. Interest in Jiu Jitsu/ Martial Arts is a plus!

Key Responsibilities:

• Greet and welcome members and guests with a friendly and professional demeanor.

• Manage front desk operations, including answering phones, responding to emails, and handling inquiries.

• Assist members with check-ins, class sign-ups, and membership questions.

• Maintain a clean and organized reception area.

• Schedule and coordinate appointments, classes, and events.

-Manage the point-of-sale system.

• Address and resolve member concerns and complaints efficiently and courteously.

• Assist with operations tasks such as cleaning, stocking inventory, and laundry.

• Collaborate with the team to ensure smooth daily operations.

• Support marketing and promotional activities as needed.

Qualifications:

• High school diploma or equivalent; additional education or training in customer service or office management is a plus.

• Previous experience in a front office or customer service role is preferred.

• Basic knowledge and experience of Jiu Jitsu/martial arts is preferred.

• Excellent verbal and written communication skills.

• Strong attention to detail and organizational skills.

• Ability to multitask and prioritize tasks effectively.

• Proficiency in Microsoft Office Suite, Google Enterprise, and basic knowledge of office equipment.

• Positive attitude, proactive approach, and problem-solving abilities.

• Ability to work well in a team and independently.

• Ambition to grow and take on additional responsibilities within the organization.

What We Offer:

• Opportunities for professional growth and development.

• Supportive and dynamic team environment.

• Access to gym facilities and classes.

Job Type: Part-time

Pay: From $14.00 per hour

Benefits:

• Professional development assistance

Application Question(s):

• This is a part time job that will require between 10-15 hours per week. Shifts can range from early mornings, evening, and rotating Saturdays. Are you willing to work under these conditions?

Ability to Commute:

• Dallas, TX 75214 (Required)

Ability to Relocate:

• Dallas, TX 75214: Relocate before starting work (Required)

Work Location: In person