Front Desk Associate

Front Desk Associate

Velocity HQ is an indoor basketball facility serving athletes ages 4–17. We offer basketball training programs, seasonal camps, court rentals, and youth basketball events.

Job Overview

We are hiring a Front Desk Associate to support our weekday evening operations, with occasional weekend shifts as needed.

You will be responsible for assisting families, managing daily front desk tasks, updating attendance and schedules in iClassPro, handling payments, and helping keep the facility organized and clean.

This position is a good fit for someone who is reliable, organized, comfortable working with children and parents, and able to stay focused during busy evening hours.

Key ResponsibilitiesCustomer Service & Front Desk

• Greet families, athletes, coaches, and visitors
• Answer phone calls, texts, and emails
• Answer questions about classes, camps, rentals, and programs
• Assist families with registrations and enrollments
• Provide professional and friendly customer service
• Refer complaints, special requests, and approvals to management

Attendance & iClassPro

• Take daily attendance
• Update student records
• Record absences and create make-up tokens
• Assist with class enrollment and scheduling
• Monitor account balances and unpaid dues

Payments & Front Desk Operations

• Process payments and handle basic cash/POS transactions
• Follow all payment, deposit, waiver, and cancellation policies
• Contact management before issuing refunds or approving exceptions
• Assist with court rental and party inquiries

Facility Operations

• Keep the front desk and common areas organized
• Dust mop and wet mop courts as needed
• Empty trash and maintain general cleanliness
• Check and restock bathrooms and supplies
• Print and restock flyers and promotional materials
• Help maintain a clean and welcoming environment for families

Team Communication

• Communicate schedule changes and important updates to coaches and staff
• Follow daily opening and closing procedures
• Report facility issues to management
• Work closely with the front desk and coaching team

Qualifications

• Strong communication and customer service skills
• Reliable and punctual
• Organized and able to multitask
• Comfortable using computers and learning new software
• Strong attention to detail
• Comfortable working around children and families
• Able to work independently during busy evening hours
• Previous customer service experience preferred
• iClassPro experience is a plus

Preferred Experience

• Front desk or receptionist experience
• Gym, sports facility, or youth program experience
• Cash handling or POS experience
• Scheduling or registration software experience

Schedule

• Occasional weekend availability required
• Must be available during busy after-school and evening hours
• Schedule may vary based on facility programs, events, and tournaments

Work Environment

• Indoor basketball facility
• Fast-paced environment
• Frequent interaction with children, parents, coaches, and customers
• Team-oriented workplace

What We’re Looking For

We are looking for someone who is reliable, responsible, organized, and comfortable working with families and kids. The right person should be able to handle multiple tasks at once while maintaining a professional and welcoming front desk.

Job Types: Full-time, Part-time

Pay: $17.00 - $19.00 per hour

Benefits:

• Flexible schedule

Experience:

• Customer service: 1 year (Preferred)

Language:

• Mandarin (Preferred)

Work Location: In person