Front Desk Associate

Hotel Front Desk AssociateJob Summary

The Hotel Front Desk Associate is the first point of contact for guests and plays an important role in creating a welcoming, efficient, and positive hotel experience. This position handles guest check-in and check-out, reservations, payments, phone calls, and requests while supporting smooth front desk operations. The ideal candidate is courteous, organized, detail oriented, and comfortable using hotel property management systems such as OPERA.

Responsibilities

• Welcome guests warmly and provide professional, attentive service throughout their stay.
• Check guests in and out accurately, confirm reservation details, assign rooms, and issue keys.
• Create, modify, and cancel reservations; review room availability, rates, and guest requests.
• Use OPERA or another hotel property management system to manage reservations, guest profiles, room status, payments, and account information.
• Process cash, credit card, and other payments; balance assigned transactions and follow cash-handling procedures.
• Answer and direct calls, respond to guest questions, and communicate requests to the appropriate hotel departments.
• Address guest concerns promptly and courteously, escalating issues when needed and documenting relevant details.
• Coordinate with housekeeping, maintenance, food and beverage, and other departments to support guest needs and room readiness.
• Provide accurate information about hotel amenities, policies, local attractions, transportation, and services.
• Maintain accurate records, complete shift reports, and follow procedures for handling guest information.
• Support a clean, organized front desk and assist with other hotel duties as needed.

Requirements

• Previous customer service, hospitality, or front desk experience preferred.
• Excellent communication and guest service skills, with a professional and friendly manner.
• Basic computer skills, including email, data entry, and Microsoft Office applications.
• Ability to learn and use hotel systems such as OPERA, OnQ, FOSSE, or another property management system.
• Strong attention to detail when managing reservations, payments, room assignments, and guest information.
• Ability to handle multiple tasks, prioritize requests, and remain calm in a fast-paced environment.
• Basic math skills and the ability to follow cash-handling and payment procedures.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Bilingual abilities are a plus.

Join our team as a Hotel Front Desk Associate and help create a welcoming, dependable experience for every guest.

Pay: $15.00 - $16.00 per hour

Expected hours: 30.0 – 40.0 per week

Work Location: In person