Front Desk Associate

The Lodge at Mauston – It offers a variety of great amenities including 61 gracious guest rooms, large conference center, full service bar, luxury dining, indoor pool and fitness facilities. All this in a welcoming Western Lodge atmosphere.

Current need for 1st shift part time for the right candidate. Weekday and weekend hours. Starting wage at $16.00 per hour, available to fill in other days as needed in the schedule. Every other weekend mandatory.

Ideal Candidate - has a smile on their face, a positive attitude, and a desire to create repeat customers. Experience with a proven track record in Hotel Front of House Operations is preferred.

Responsibilities

• Proper completion of all front desk duties.
• Upholds the hotel's commitment to hospitality.
• Ensure implementation of all hotel policies.
• Knowledge of hotel, to ensure proper information is given to guest.
• Review Front office log book and Guest feedback forms.
• Attentive, friendly, helpful and courteous to all guests, managers and other employees.
• Maintains working relationships and communicates with all departments.
• Maintains cleanliness of lobby and common areas.
• Verifies that accurate room status information is correct.
• Resolves guest problems quickly, efficiently, and courteously.
• Adheres to all cash-handling and credit card policies.
• Perform other duties as requested by management.

Skills

• Planning
• Customer Service
• Quality Focus
• Results Driven
• Self-Motivated
• Professionalism
• Public Relations

Requirements

• Experience with Hotel PMS programs Preferred
• Ability to remain calm under pressure
• Organizational skills
• Skills to accomplish all stated job duties
• Weekend work attendance

Experience

• Hotel Front of House Operations: 1 year (Preferred)

Education

• High school or equivalent education required.

Job Type: Part-time

Benefits:

• Employee discount

Education:

• High school or equivalent (Required)

Experience:

• customer service: 1 year (Preferred)
• hospitality: 1 year (Required)

Ability to Relocate:

• Mauston, WI: Relocate before starting work (Required)

Work Location: In person

Pay: From $16.00 per hour

Expected hours: 12.0 – 24.0 per week

Work Location: In person