Front Desk Associate

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. This position is located in the Bonita Beach and South Fort Myers Beach area.

Responsibilities

• Perform all check-in and check-out tasks
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
• Maintain updated records of bookings and payments
• Light housekeeping work around the property as assigned and needed by the resort manager and corporate office
• Coordinate and assist in any weekly events on the property
• Work under the directive of the resort manager and corporate management team

Skills

• Customer first service attitude
• Excellent communication and organizational skills
• Ability to operate the property management software at the front desk
• Ability to learn and utilize computer programs such as Microsoft Office Suite (Word, Excel, Etc.), Outlook Email, Other Email Providers, Adobe PDF, Etc.
• Ability to sit for long periods of time
• Ability to walk the property (this includes traversing multiple flights of stairs)

Experience/Prior Work Desired

• Experience as a Hotel Front Desk Agent, Receptionist, or similar role a plus
• Degree in hotel management is a plus
• Experience in using a computer for work related tasks

Workdays/Hours for Position

• Full-Time 40 Hour Per Week Position (you may be at a single location or between different locations as needed)
• Typical Hours are 8am-5pm and may vary depending on resort needs
• Saturdays are a must as it is check-in/out. This is non-negotiable
• Sundays the resort is closed
• Front Desk position and Resort Manager will work to coordinate days off

Benefits

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• PTO Days
• Sick time
• Certain Holidays
• Hourly pay plus overtime

Pay: $18.00 - $18.50 per hour

Expected hours: 40.0 per week

Work Location: In person