Front Desk Associate

Front Desk Associate — SuperPlay

Job Description

Location: SuperPlay, 9300 SW Beaverton-Hillsdale Hwy, Beaverton, OR

Job Type: Part-Time / Full-Time

Reports to: General Manager / Assistant Manager

About SuperPlay

SuperPlay is Beaverton's family entertainment center, featuring 24 bowling lanes, laser tag, arcade games, and a full-service restaurant and bar. We're looking for a front desk associate who is friendly, organized, and energetic — the first face our guests see, whether they're arriving for league night, a birthday party, a corporate event, or a casual afternoon of bowling and laser tag.

Position Summary

The Front Desk Associate is responsible for welcoming guests, checking them in for bowling, laser tag, arcade play, and events, handling payments accurately, and setting the tone for a fun, clean, and well-run experience from the moment guests walk in.

Key Responsibilities

• Greet every guest promptly and warmly, and answer phone calls and general questions about pricing, hours, packages, and events
• Check in guests for bowling, laser tag, arcade play, and league nights, assigning lanes and explaining how each activity works
• Rent and sanitize bowling shoes, keeping shoe inventory organized and sized correctly
• Process payments, game cards, and refunds accurately using the POS system (Square), following cash handling and rounding policies
• Check in birthday parties, group events, and corporate guests, and coordinate with the kitchen, bar, and management so everything is ready on arrival
• Perform till counts and cash reconciliation at opening and closing, completing required count slips
• Keep the front desk, entry area, and shoe counter clean, stocked, and organized
• Handle guest concerns calmly and escalate to a manager when needed, and follow the lost and found procedure
• Follow all company policies, including break procedures, and support other departments during peak times
• Uphold a positive, team-first attitude consistent with SuperPlay's culture

Qualifications

• Prior customer service, retail, or cash handling experience preferred
• Friendly, outgoing personality with strong communication skills
• Comfortable handling cash and POS transactions with accuracy and attention to detail
• Ability to multitask and stay calm in a fast-paced, high-volume environment
• Ability to work evenings, weekends, and holidays as needed
• Ability to stand for extended periods and lift up to 25 lbs
• POS system experience a plus (Square)

What We Offer

• Flexible scheduling
• Employee discounts on food, bowling, and arcade play
• A fun, high-energy work environment

Pay: $16.80 - $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person