Front Desk Associate

Now Hiring: Front Desk Associate – Primary Care

Coastal Health | Full-Time About Coastal Health Coastal Health is a multispecialty medical group with locations throughout Jacksonville and Southeastern Georgia. We are committed to providing quality patient care and creating a welcoming, supportive environment for our patients and team members.

Position Overview Coastal Health is seeking a friendly, organized, and dependable Front Desk Associate to join our Primary Care team. The ideal candidate will provide excellent customer service, assist patients throughout the check-in and check-out process, and help ensure the smooth daily operation of our medical office.

Responsibilities

• Greet patients and visitors in a professional, welcoming manner.
• Check patients in and out for appointments.
• Verify patient demographics, insurance information, and required documentation.
• Schedule, confirm, and reschedule patient appointments.
• Collect copayments and other patient balances as needed.
• Answer incoming phone calls and direct calls to the appropriate department.
• Maintain accurate patient records and update information in the electronic medical record system.
• Communicate effectively with patients, providers, and clinical staff.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Assist with general administrative duties to support daily office operations.

Qualifications

• Previous medical office or healthcare customer service experience preferred.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask in a fast-paced medical office environment.
• Comfortable using computers and learning electronic medical record systems.
• Professional demeanor and a patient-focused attitude.
• Ability to work effectively as part of a team.

What Coastal Health Offers

• Competitive pay based on experience.
• Comprehensive benefits package.
• Health insurance.
• 401(k) retirement plan.
• Paid time off (PTO).
• Paid holidays.
• Opportunity to grow with a supportive healthcare team.

Join the Coastal Health Family!

If you are passionate about helping others, enjoy working with people, and want to be part of a team dedicated to excellent patient care, we encourage you to apply today!

Qualifications Minimum 1-3 years experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.