Front Desk Associate

Front Desk Associate

Indian Harbor Yacht Club

Reports To: Assistant General Manager

Direct Reports: None

Indirect Reports: None

Job Description

Indian Harbor Yacht Club seeks a Front Desk Associate to Answer incoming calls effectively; forward phone calls to other club extensions or voice mail boxes or take messages from callers. Greet members and guests who are visiting the club. Schedule appointments for administrative staff.

Education and/or Experience

• High school diploma, GED equivalent or higher required.
• Front Desk or Receptionist experience of at least 1 year.

Core Qualifications

• Excellent customer service skills and an open, courteous and friendly personality required.
• Excellent oral and written communication skills.
• Must have working knowledge of using a multi-line telephone equipment and reservation systems.
• Must be able to type and efficiently (at least 50 wpm), use word processing, spreadsheet and e-mail programs.
• Must be able to efficiently handle multiple tasks concurrently while meeting deadlines, prioritizing tasks and providing excellent member service.
• Knowledge of procedures for making dining reservations.
• Possess a hospitality mindset.

Job Tasks/Duties

• Answers the telephone; transfers calls to proper extensions; takes messages for members and staff.
• Greets members and guests.
• Provides schedule and other club information to members and guests.
• Sorts and distributes in-coming mail.
• Collects and posts outgoing mail including overnight mail services.
• Arranges and maintains member charge records in alphabetical or numerical membership order.
• Maintains supply of club information for members.
• Fulfills members’ requests; for example, places phone calls and holds letters or packages.
• Performs general office work such as word processing, filing and operating copy and fax machines.
• Works on special projects as assigned.
• Maintains supply inventories for reception area.
• Reports presence of unauthorized visitors in or around club facility.
• Performs other duties required by the manager on duty.
• Process food take-out orders.
• Greet job applicants filling out applications.
• Turn on music in the Clubhouse.
• Maintain appearance of reception area.
• Manage the “lost and found” program.
• Post daily events on lobby activity (function) boards.

Job Type: Part-time

Pay: $18.00 - $25.00 per hour

Benefits:

• Paid time off

Education:

• High school or equivalent (Preferred)

Experience:

• Administrative Experience: 1 year (Required)

Work Location: In person