Front Desk Associate

Job Summary

Are you someone who takes pride in helping others, follows through on commitments, and wants to grow with a team? We want to meet you!

We are looking for a dependable, service-minded Front Desk Agent who understands that hospitality is more than checking guests in and out. It is about creating positive experiences, solving problems, supporting coworkers, and taking pride in the details that make a hotel successful.

This position is best suited for someone seeking a consistent, long-term opportunity who enjoys working with people, can adapt to changing priorities, and takes personal responsibility for their work. Our guests include business travelers, extended-stay guests, families, and professionals who depend on us to provide a welcoming, clean, and reliable home away from home.

What You'll Do

• Welcome guests warmly and professionally, creating a positive first and last impression.
• Complete guest check-ins, check-outs, reservations, payments, and account transactions accurately.
• Answer phones, respond to guest questions, and provide helpful information about hotel amenities and the local area.
• Handle guest concerns with patience, professionalism, sound judgment, and a focus on resolution.
• Maintain accurate shift notes, communicate important information during handoffs, and follow established procedures.
• Monitor the front desk and lobby to maintain a clean, organized, and welcoming environment.
• Support breakfast, laundry, lobby, and other operational tasks when needed, within the position's training and responsibilities.
• Follow hotel security, cash-handling, guest privacy, safety, and brand standards.
• Communicate maintenance issues, room concerns, and service requests to the appropriate department.
• Stay engaged during quieter periods by completing assigned tasks, reviewing procedures, organizing materials, and preparing for the next shift.
• Use personal cellphones only in accordance with hotel policy while on duty.
• Work as part of a team, understanding that guest satisfaction and hotel success depend on everyone doing their part.

Who We're Looking For

The right candidate demonstrates the following qualities:

• Reliability: Arrives on time, follows the schedule, and understands how attendance affects the entire team.
• Accountability: Owns mistakes, follows through on assignments, and communicates when help is needed.
• Customer service: Treats guests, coworkers, and management with courtesy and respect—even during difficult situations.
• Attention to detail: Handles payments, reservations, guest requests, and shift information accurately.
• Initiative: Recognizes what needs to be done and takes appropriate action without needing constant reminders.
• Adaptability: Can move between morning and evening responsibilities and remain composed during busy periods.
• Teamwork: Helps coworkers when operational needs arise and communicates professionally.
• Coachability: Accepts constructive feedback, learns from mistakes, and is willing to improve.
• Professionalism: Understands the importance of confidentiality, appropriate workplace behavior, and staying focused while on duty.

Qualifications

• Previous customer service, hospitality, retail, or front desk experience is preferred; we are willing to train the right candidate.
• Strong verbal communication and basic computer skills.
• Ability to learn hotel reservation and property management systems.
• Basic math skills and comfort handling payments accurately.
• Ability to follow written procedures, prioritize tasks, and manage multiple responsibilities.
• Availability to work both AM and PM shifts, including weekends and holidays as scheduled.
• Dependable transportation and the ability to consistently arrive on time.
• Ability to perform the essential functions of the position, with reasonable accommodations where applicable.

What We Offer

• A supportive team environment where employees are encouraged to learn and develop.
• Hands-on training and guidance to help you succeed.
• Opportunities to build hospitality, customer service, problem-solving, and operational skills.
• The opportunity to make a meaningful difference in guests' experiences.
• A workplace that values dependability, initiative, teamwork, and professional growth.

Before You Apply

Please consider whether this opportunity is a good fit for you:

• Are you available to work both morning and afternoon/evening shifts?
• Can you reliably work your assigned schedule, including weekends and holidays as needed?
• Are you comfortable assisting with operational tasks beyond the front desk when necessary?
• Are you willing to learn, accept feedback, and follow established procedures?
• Are you looking for an opportunity where you can build skills, earn trust, and contribute to a team over time?

If you answered yes, we encourage you to apply!

We are not looking for someone who already knows everything. We are looking for someone who is dependable, willing to learn, takes pride in their work, and wants to become a valued member of our team.

Join TownePlace Suites by Marriott in Carlsbad and help us create the kind of hospitality experience that keeps guests coming back.

Pay: From $14.00 per hour

Expected hours: 32.0 per week

Benefits:

• Employee discount
• Paid time off

Application Question(s):

• We are a 24/7 business. Can you reliably work your assigned schedule, including weekends and holidays as needed?

Experience:

• Hospitality: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person