Front Desk Associate

Job Overview

We are seeking a friendly, organized, and customer-focused Front Desk Associate to join our team. This role is vital in creating a welcoming environment for clients and visitors while efficiently managing daily front desk operations. The ideal candidate will possess excellent communication skills, be proficient with technology, and have experience in retail sales or customer service. Bilingual abilities and familiarity with POS systems are a plus. This position offers an opportunity to develop sales skills, enhance organizational abilities, and contribute to a positive customer experience.

Duties

• Greet clients and visitors warmly, providing exceptional customer service
• Manage front desk operations including answering phones, scheduling appointments, and handling inquiries
• Conduct product demos and assist customers with merchandise selection
• Process transactions accurately using POS systems and handle cash or card payments
• Upsell products or services to maximize sales opportunities
• Maintain organized merchandising displays and ensure the reception area is tidy
• Assist with basic administrative tasks such as data entry and record keeping
• Communicate effectively with team members to ensure smooth daily operations
• Manage time efficiently to handle multiple responsibilities during busy periods

Requirements

• Excellent communication skills, both verbal and written; bilingual or multilingual abilities are highly desirable
• Previous experience in retail sales, customer service, or technical sales preferred
• Proficiency with POS systems, cash handling, and basic math skills
• Strong organizational skills with the ability to multitask effectively
• Demonstrated ability to upsell products or services and perform product demos
• Professional phone etiquette and courteous demeanor at all times
• Ability to work in a fast-paced environment while maintaining attention to detail
• Basic knowledge of merchandising principles and retail operations
• Flexibility to adapt to changing priorities and schedules

Pay: $18.25-$20.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• Designated paid holidays
• On-site parking
• Paid time off
• Store discount

Work Location: In person