Front Desk Associate

Position Overview

Seeking a dependable, detail-oriented, and hospitable Front Desk Agent / Night Auditor. As the overnight or 2nd Shift face of our hotel, you will handle the overnight operations, complete daily property audits, manage guest check-ins/check-outs, and ensure our guests enjoy a safe, comfortable stay.

Guest Services & Front Desk Operations

• Provide welcoming, professional customer service to late-arriving and early-departing guests.
• Handle guest check-ins, check-outs, and walk-in reservations accurately using the Property Management System (PMS).
• Answer incoming phone calls and manage guest inquiries or reservations.
• Assist guests with requests regarding hotel amenities (e.g., continental breakfast, indoor pool/whirlpool hours, Wi-Fi).
• Perform end-of-day operational and accounting procedures (run daily audit reports and balance financial transactions).
• Reconcile guest accounts, cash drawers, and credit card payments.
• Verify room status, occupancy rates, and room charges.
• Identify and correct bookkeeping discrepancies or billing errors.

Facility Maintenance & Security

• Conduct periodic safety rounds and monitor common areas to ensure property security overnight.
• Assist with light breakfast prep for the morning continental breakfast service as needed.
• Keep the lobby area clean, organized, and welcoming for guests.
• Address and resolve guest noise complaints or urgent maintenance issues promptly.

Qualifications & Requirements

• Experience: Previous hotel front desk, night audit, or customer service experience preferred (Wyndham Opera/SynXis/PMS experience is a plus).
• Skills: Basic accounting/math skills, proficiency with computer systems, and strong problem-solving abilities.
• Communication: Excellent verbal and written communication skills with a guest-first attitude.
• Reliability: Strong punctual attendance record and ability to work weekends and holidays.
• Independence: Ability to work autonomously while maintaining high standards of safety and detail.
• Physical Requirements: Ability to stand for extended periods, walk the property, and lift up to 25–30 lbs if required.

2 openings, overnight Night Audit (11:00pm-7:00am) and 2nd Shift (3:00pm to 11:00pm)

Benefits & Perks

• Competitive hourly wage (commensurate with experience).
• Employee discounts on lodging at hotels worldwide.
• Flexible schedule options.
• Opportunity for professional growth within the property.

Pay: $16.00 - $18.00 per hour

Expected hours: 30.0 – 40.0 per week

Work Location: In person