Front Desk Associate

Part-Time Front Desk Associate (Weekdays)
TradeWorx Academy | Fair Oaks Mall, Fairfax, VA

Are you friendly, organized, and someone who enjoys making people feel welcome? Join TradeWorx Academy and help us create a positive experience for students learning practical, hands-on skills.

We’re looking for a dependable team member to support our front desk and daily workshop operations. You’ll be a welcoming first point of contact for students and visitors, help answer questions, and support our instructors so workshops run smoothly.

Schedule:

• Wednesdays: 12:00 PM–6:00 PM
• Thursdays: 9:30 AM–6:00 PM
• Fridays: 9:30 AM–6:00 PM

Responsibilities:

• Greet students and visitors warmly and assist with workshop check-in.
• Answer phone calls and questions about classes, schedules, and registration.
• Assist customers with booking workshops and finding the information they need.
• Help instructors prepare for classes by setting out reference packets and support workshop setup and cleanup.
• Keep the front desk, refreshments, and shared areas organized and welcoming.
• Monitor supplies and communicate when items need replenishing.
• Capture workshop photos and short videos in accordance with participant permissions.
• Assist with routine administrative tasks and help keep daily operations on track.

What We’re Looking For:

• A friendly, patient, and professional approach to customer service.
• Strong communication skills and attention to detail.
• Dependability, punctuality, and reliable follow-through.
• Comfort using computers and learning online scheduling and registration tools. Experience with Wix Bookings a plus.
• The ability to balance customer questions with other daily responsibilities.
• Initiative to notice what needs attention and pitch in without waiting to be asked.

About TradeWorx Academy:

TradeWorx Academy offers hands-on DIY and trades workshops that help people build practical skills and confidence. Located inside Fair Oaks Mall, we bring students and experienced instructors together in a welcoming environment where people can learn by doing.

If you enjoy helping others and keeping things organized, we’d love to hear from you. Apply today!