Front Desk Associate

HOTEL EXPERIENCE REQUIRED

ABOUT THE ROLE:

As a Front Desk Agent, you are the face of our hotel and the very first point of connection for our guests. From the moment they walk through our doors, you have the unique opportunity to craft a welcoming environment and build positive relationships that inspire lifelong guest loyalty. We achieve this by addressing every inquiry, request, and guest challenge with true hospitality, speed, and professionalism. Armed with an engaging personality and a natural ability to connect with people, you will turn routine check-ins into memorable experiences. No matter what brings our guests to stay with us, your dedication ensures we exceed their expectations. We value creative problem-solving and empower our front desk team to take ownership of the guest experience.

RESPONSIBILITIES:

• Check guests in and out of the hotel. Make future reservations when necessary
• Post necessary charges to guest accounts, and administer hotel guest payment policies
• Coordinate with other departments to fulfill guest special requests
• Communicate hotel facilities and services to guests at check-in
• Answer guest questions regarding local area facilities
• Responsible for shift cash transactions
• Responsible for maintaining hotel key security system
• Know hotel emergency procedures
• Inform housekeeping of vacant dirty suites as they become available upon checkout
• Update room status as housekeeping notifies the desk of changes
• Read and communicate clearly
• Process credit card transactions
• Post room and tax charges to all guest folios
• Finalize transactions completed during the day
• Create and/or print required reports
• Check in/out guests. Verify departure dates and offer to make future reservations
• Perform all other tasks and assignments as requested by Management

QUALIFICATIONS:

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Pay: From $17.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Sacramento, CA 95833 (Required)

Ability to Relocate:

• Sacramento, CA 95833: Relocate before starting work (Required)

Work Location: In person