Front Desk Associate for Hotel

Job Summary
Join our dynamic hotel team as a Front Desk Associate, where you will be the welcoming face and first point of contact for our guests. This energetic role involves delivering exceptional guest services, managing reservations, and ensuring smooth check-in and check-out processes. Your enthusiasm and professionalism will set the tone for an unforgettable stay, while your multitasking skills keep operations running seamlessly. Whether handling guest inquiries or coordinating with other departments, you’ll play a vital role in creating a memorable hospitality experience that keeps guests coming back. This paid position offers an exciting opportunity to develop your hospitality management skills in a vibrant hotel environment.

Responsibilities

• Greet guests warmly upon arrival, providing a friendly and professional check-in experience
• Manage reservations using property management systems (PMS) such as OPERA or similar platforms
• Handle guest inquiries via phone, email, and in person with excellent phone etiquette and customer service problem-solving skills
• Assist guests with room assignments, special requests, and providing information about hotel amenities and local attractions
• Process payments accurately and perform night audit procedures to reconcile daily transactions
• Respond swiftly to guest concerns or emergencies following hotel emergency procedures to ensure safety and satisfaction
• Coordinate with housekeeping, maintenance, and security teams to address guest needs promptly and efficiently

Experience

• Previous experience in hospitality management or front desk operations preferred, especially within hotel environments or resorts
• Familiarity with hospitality reservation systems such as OPERA or property management systems (PMS) required
• Strong customer service skills with the ability to communicate effectively in multiple languages; bilingual or multilingual abilities are highly desirable
• Knowledge of hotel emergency procedures and guest relations best practices
• Experience handling night audit responsibilities is a plus
• Demonstrated ability to solve customer service issues quickly and professionally in a fast-paced setting
• Prior resort experience or working in a hotel with extensive guest interaction is advantageous

Join us and be part of a lively team dedicated to delivering outstanding hospitality! Your energy, attention to detail, and passion for guest satisfaction will make a real difference every day. We value your skills and commitment—come grow with us in an environment that celebrates excellence in service!

Pay: $14.00 - $18.00 per hour

Expected hours: 24.0 – 40.0 per week

Benefits:

• Employee discount
• Flexible schedule
• Free parking

Work Location: In person