Front Desk Associate Holiday Inn Express

What You’ll Do at the Holiday Inn Express at Pierpont

Provide the highest quality of service to guests, anticipating and exceeding their expectations.

Check guests in and out efficiently and in a friendly manner.

Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures.

Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings.

Assist in maintaining the cleanliness of the lobby and entrance.

Ensure security and confidentiality of all guest and hotel information.

Effectively respond to and resolve guest concerns or complaints.

Perform other duties as assigned.

What You’ll Bring

Strong communication skills.

A passion for customer service.

The ability to be flexible and adapt to any situation.

A desire to work as part of the front desk team.

An outgoing personality with a positive attitude.

Previous hospitality experience is helpful but not required.

Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, weekends, and holidays as necessary.

S & P Management is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.