Front Desk Associate | Rotating Schedule

Make your next big career move by applying as KMC Solutions’ next CUSTOMER EXPERIENCE ASSOCIATE

The Customer Experience Associate is expected to perform tasks quickly and efficiently, with a high level of professionalism and a positive attitude. It is expected that the Customer Expereince Associate is capable and able to help manage the front desk, office/facility, and clients, may it be internal or external.

On top of your salary, here are the exciting benefits you can look forward to:

• You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
• Making sound decision-making and flexibility to ensure team dynamics and productivity.
• Competitive salary and benefits
• HMO + free dependent
• Access to KMC's exclusive pantry (MadMax Coffee)
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

The main responsibilities of a CUSTOMER EXPERIENCE ASSOCIATE include:

FRONT DESK MANAGEMENT:

• Provides support on the reception/front desk through:

• Answers and disperses calls and inquiries

• Welcomes / receives applicants, visitors and clients of the Company

• Responds/addresses tenant concerns and walk-in inquiries

• Handles daily incoming and outgoing mails

• Receives, distributes and files incoming letters, billings, invoices, documents and/or other communications

• Manages the front office on a daily basis

• Assists photocopy, printing, scanning client request

• Gatepass / work permit processing

• Prepares and accomplishes errand form

• Monitors the cleanliness in concessionaire area

• Any ad hoc duties as required

GENERAL SERVICES / TENANT SERVICES

• Point person / Representative in the workplace

• Conference room reservations

• Reports and coordinates any workplace issues and ensures job completion

• Provides administrative support to members

• Provides unmatched customer experience

• Builds strong relationship with members

• Enforces company policies and procedures, and safety and health regulations and standards

GENERAL ADMIN

• Attends ticket request within SLA

• Assists office walk tour with prospective client and marketing events

• Offers and serves refreshment to Client

• Assists and does simple troubleshooting IT concerns like wifi connection, borrow of LAN/ HDMI

• Coordinates with vendor for any Client request below 20K

• Distributes monthly treats

• Follows operational processes and procedures

• Enforces house rules and security policy

GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT

• Maintains Office Show-readiness, cleanliness, and maintenance

• Conducts random facilities walkthrough to report current and urgent issues, and to handle foreseen issues and members’ needs

• Coordinates with Customer Experience Lead for any facilities/Building issues

To apply, you must be an expert on the following requirements:

• Capable for dealing with local staff and foreign clients

• Enthusiastic, Outgoing, responsible, motivated, dedicated, detail oriented and driven personality.

• Superb verbal and written communication skills

• has high attention to detail, fast learner

• Excellent interpersonal skills

• Extraordinary multitasking skills

• Good time management skills

• Capable of working under minimal supervision

• Ability to present well to high level clients – local and foreign

• Ability to deliver services with the highest standards

• Willing to work on a shifting schedule

• Willing to be assigned to other KMC sites

It will also be favorable if you are knowledgeable in:

• Bachelor of Science in Business Administration, BS HRM, BS Tourism or any similar courses

• At least 1-2 years work experience as Front Office Staff or Admin Assistant

• Knowledge in MS Office applications (MS Word, Excel, Powerpoint, office 365)

• Facilities, Hospitality, or Customer service background is a plus